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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Zum Indigo Wild Sea Salt Body Balm is a concentrated, all‑purpose natural moisturizer that soothes dry skin, softens rough spots and leaves a crisp, maritime fragrance.
This 2.5 oz jar contains a thick, balm‑like formula blended from recognizable ingredients — goat's milk, shea butter, grapeseed oil, coconut oil and beeswax — designed for quick, targeted relief on elbows, heels, cuticles, lips, frizzy hair ends and tattoos. Handcrafted in the U.S.A., the Sea Salt scent opens with bright citrus and floral top notes, moves through geranium and smoky patchouli pockets, and finishes with a clean seaside nuance. The balm is vegetarian, cruelty‑free and made so you can use just a small amount where skin needs moisture most.
The balm's dense texture creates a protective, emollient layer that helps lock in moisture and reduce the appearance of rough, cracked areas. Rich but fast-absorbing oils and butters penetrate to soften skin without leaving an overly greasy residue.
Yes — the balm's gentle, ingredient-forward formula is suitable for delicate areas, offering hydration and a subtle sheen without harsh additives. Apply sparingly to avoid buildup: a pea‑size amount is enough for lips or a few hair strands, while tattoos and cuticles benefit from a thin, even layer.
The Sea Salt scent is a crisp, layered aroma that leans fresh rather than gourmand. You'll notice a bright citrus and floral opening, a heart of geranium and smoky patchouli, and a clean, mineral finish reminiscent of ocean air; the fragrance is noticeable but not overpowering when used judiciously.
Warm a small amount between your fingertips and massage into targeted dry areas until absorbed. Keep the jar capped and store at room temperature away from direct heat to preserve texture and scent; a little goes a long way, so the 2.5 oz size lasts longer than it looks.
Who is this for? Zum Indigo Wild Sea Salt Body Balm suits anyone who prefers concentrated, ingredient‑transparent skincare for targeted dryness — travelers, people with seasonal rough spots, owners of tattoos seeking gentle hydration, and those who like a lightly scented, multiuse balm made with natural components and cruelty‑free practices. If you want a portable, handcrafted moisturizer with recognizable oils and butters and a fresh sea‑inspired fragrance, this balm is an efficient, low‑waste option.
Q: Is this balm safe for sensitive skin and tattoos?
A: Yes, the formula uses gentle, natural ingredients suitable for sensitive skin and tattoo aftercare; patch test first if you have extreme sensitivities.
Q: How long does one 2.5 oz jar typically last?
A: With targeted use on dry spots, a 2.5 oz jar can last several weeks to months depending on frequency and amount applied.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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