Cerva Australia is an online beauty store for skincare, makeup, hair care, nails and bath and body essentials. Prices are listed in AUD and standard shipping within Australia is free. Review the final total and any taxes displayed at checkout.

Anyone building a better beauty routine — from everyday shoppers to beauty enthusiasts and makeup lovers. We keep the range curated and the information clear, so choosing the right product is easy whatever your experience level.

Check the brand, size, shade and package details on the current product listing. If you have a question about a specific item, email its link to cevraaustralia@gmail.com before ordering. If a delivered product is faulty, incorrect or does not match its description, contact us with proof of purchase so the issue can be assessed under our return policy and Australian Consumer Law.

Yes — our Nails range covers nail polish and art, treatments, cuticle care and hand & foot tools, so you can keep salon-quality nails going at home.

Our Bath & Body range covers body washes and scrubs, bath additives, deodorants, body treatments and bathing accessories — the everyday essentials that round out a routine.

Yes. Prices are listed in Australian dollars (AUD). Review any applicable tax and the final total at checkout before paying; your payment provider may apply its own fees.

Each product page lists the key details, sizes and intended use. If you're comparing options or buying equipment for a business, email us at cevraaustralia@gmail.com and we'll point you in the right direction.

Availability changes and a return date is not guaranteed. If an item is unavailable, use its stock notification option where shown, or browse the linked product category. Ask about differences in size, shade or formula before choosing another item.

We're online-only, which keeps our range wide and our overheads low — orders are delivered Australia-wide to every state and territory.

Subscribe to our newsletter in the footer for new arrivals and offers, or follow our Blogs page for beauty guides and product education.

We ship within Australia only — to every state and territory, including regional and remote communities.

Orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

Standard delivery takes approximately 5 business days in total (including 2–3 days processing). Remote and regional areas may take 6–10 business days depending on carrier routes and conditions.

Yes — once your order ships you'll receive a confirmation email with your tracking number and link. Tracking details typically become active within 24–48 hours of dispatch.

Shipping is free Australia-wide on every order — no minimum spend. It's applied automatically at checkout.

Contact us as soon as possible at cevraaustralia@gmail.com — we can usually help before the order is dispatched. Once a package has shipped, it can no longer be changed or cancelled.

Email us immediately with your order number and the correct address. If the order hasn't been dispatched yet, we'll update it.

Check your tracking link first; carrier delays, weather and remote routing can add time. If tracking hasn't moved for several days, email us with your order number and we'll investigate with the carrier.

Take photos of the packaging and item, and email them with your order number to cevraaustralia@gmail.com. Damaged, defective, incorrect or expired items are covered — we'll arrange the resolution per our Return & Refund Policy.

Not at this time — Cerva Australia serves Australian customers only.

The store policy asks you to request a return within 30 days of delivery. This does not limit Australian Consumer Law rights, which can apply beyond 30 days. Contact us with proof of purchase and details of a product problem.

Read the return policy for the store's eligibility conditions. Hygiene, packaging and unopened-item conditions do not exclude remedies for a failure of an Australian Consumer Law guarantee. The remedy depends on the issue; contact us before sending an item back.

Email cevraaustralia@gmail.com with your order number, the item you'd like to return and photos if it arrived damaged. If your return is accepted, we'll reply with detailed instructions and the returns address.

If the issue is our fault — damaged, defective, incorrectly shipped or expired items — an approved return includes a prepaid return label where applicable. See our Return & Refund Policy for full details.

Once your return is received and inspected, we'll email you the outcome. Approved refunds are issued to your original payment method.

The fastest way is to return the eligible item and place a new order once your return is accepted — that way the replacement isn't waiting on the inspection process.

Our policies operate in addition to your rights under the Australian Consumer Law. Consumer guarantees — including remedies for faulty products — always apply and cannot be excluded.

Yes — items that arrive faulty, damaged or incorrect are covered regardless of whether they were purchased on sale.

We handle your data securely through Shopify's PCI-compliant checkout and as described in our Privacy Policy — we never sell your personal information.

Keep the parcel unopened if possible and email us with your order number and a photo of the label. We'll arrange the correct item straight away.