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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Viori Native Essence Shampoo Bar is a handcrafted, sulfate-free solid shampoo made with rice water to gently cleanse and nourish hair without plastic bottles.
This compact shampoo bar blends rice water, vitamins, and nourishing oils in a no-fragrance, low-ingredient formula designed for everyday use and travel. It lathers like a traditional shampoo while reducing waste and simplifying your routine. Because it’s free from added fragrance and harsh sulfates, it’s a gentle option for many hair types seeking a clarifying yet moisturizing cleanse.
The Viori rice water bar uses mild surfactants and nutrient-rich rice water to remove dirt and buildup while preserving hair’s natural moisture. Instead of strong sulfates, the bar relies on plant-derived cleansing agents and conditioning oils to leave hair clean but not brittle.
Yes — the solid shampoo bar is specifically designed to replace liquid bottles, saving space and preventing spills. Its compact, lightweight form makes it TSA-friendly and ideal for backpacks, gym bags, or minimalist countertops.
Wet your hair thoroughly, wet the bar, and either rub the bar directly along the hair or rub between hands to create lather and massage into the scalp. Rinse thoroughly and follow with your preferred conditioner or a small amount of the bar on ends for extra moisture.
Although labeled 'no fragrance added,' the bar retains a subtle earthy aroma from its natural ingredients and rice water. The scent is muted and generally unobtrusive, making it suitable for fragrance-sensitive users or those who prefer layering their own scented products afterward.
Who is this for? The Viori Native Essence Rice Water Shampoo Bar is a good fit for anyone seeking a low-waste, gentle cleansing option: travelers, people with sensitive scalps, and those looking to simplify their shower products. It works well for normal to slightly dry hair types and for users who want a clarifying shampoo without sulfates or added fragrance. If you prefer heavy conditioning in-shower, pair the bar with your favorite conditioner or apply a small portion of the bar to hair ends after rinsing for added slip.
Sodium Cocoyl Isethionate, Behentrimonium Methosulfate, Longsheng Rice Water, Cocoa Butter, Cetyl Alcohol, Shea Butter, Stearic Acid, Rice Bran Oil, Hydrolyzed Rice Protein, Vitamin B8, Vitamin B5, Bamboo Extract, Broccoli Seed Oil, Vegetable Glycerin, Sodium Lactate, Aloe Vera, Vitamin E Acetate, Jojoba Oil, *Fragrance
Q: Is the Viori rice water shampoo bar safe for colored hair?
A: Yes, its sulfate-free formula is gentler on color than sulfate shampoos, but test on a small section first and follow with your color-safe conditioner.
Q: How long does one shampoo bar typically last?
A: With regular use and proper drying between washes, a single bar often lasts 40–60 washes, depending on hair length and frequency.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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