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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Ursa Major Making Moves Milky Cleanser is a lightweight, non-foaming daily facial wash that gently removes dirt and exfoliates while leaving skin hydrated and comfortable.
This natural, vegan cleanser is formulated for normal to dry and sensitive skin. It combines gentle exfoliation with hydrating botanicals so you get a clean, residue-free finish without stripping oils. The formula avoids sulfates, parabens, petrochemicals and synthetic fragrances, and comes packaged in a recyclable glass bottle for sustainable everyday use.
Many users feel an immediate difference in surface clarity and softness after the first few uses, thanks to the light exfoliant and soothing botanicals. Over two to four weeks, regular morning and evening use can help even out texture and reduce the appearance of dryness.
Apply to dry skin and massage for 30–60 seconds to allow the exfoliant and hydrating botanicals to work, then rinse thoroughly. It’s formulated as a rinse-off milky cleanser—no heavy lather needed—so it’s gentle for daily AM and PM routines and after workouts.
The formula uses naturally derived actives like miehei for gentle physical exfoliation, marshmallow root to retain moisture and alleviate redness, and comfrey leaf to soothe irritated skin. It intentionally omits sulfates, glycols, silicones, PEGs and synthetic fragrance to reduce the risk of sensitivity.
Yes—the neutral, non-irritating formulation is designed for anyone with normal to dry or sensitive skin. The non-foaming, milky texture cleanses without stripping natural oils, making it suitable for daily use by all genders.
Who is this for: Ursa Major Making Moves Milky Cleanser is ideal for people with normal to dry or sensitive skin who want a simple, natural daily face wash that cleans, lightly exfoliates and leaves skin hydrated. It’s a good option for those avoiding harsh surfactants and synthetic additives, anyone preferring vegan and cruelty-free skincare, and users who appreciate a lightweight, non-foaming texture in a recyclable glass package.
Aqua (Water), Glycerin, Carthamus Tinctorius Seed Oil, Coco-Caprylate/Caprate, Caprylic/Capric Triglyceride, Argania Spinosa Kernel Oil, Polyglyceryl-10 Oleate, Propanediol, | Populus Tremuloides Bark Extract, Mucor Miehei Extract, Betula Alba Juice, Rhus Glabra Bark/Berry/Root Extract, Rhodiola Rosea Root Extract, Symphytum Officinale Leaf Extract, Capparis Spinosa Bud Extract, Morus Nigra Leaf Extract, Althaea Officinalis Root Extract, Vaccinium Macrocarpon Fruit Extract, Aloe Barbadensis Leaf Juice, Bisabolol, Allantoin, Zingiber Officinale Root Oil, Citrus Aurantium Bergamia Peel Oil, Candelilla/Jojoba/Rice Bran Polyglyceryl-3 Esters, Cetearyl Alcohol, Cetyl Palmitate, Sorbitan Palmitate, Xanthan Gum, Glyceryl Stearate, Cellulose Gum, Sorbitan Oleate, Sodium Stearoyl Lactylate, 2-Amino-2-deoxy-D-glucose, Urea, Pentylene Glycol, Caprylyl Glycol, Leuconostoc/Radish Root Ferment Filtrate, Sodium Benzoate, Potassium Sorbate, Phenethyl Alcohol, Limonene, Linalool.
Q: Is Making Moves safe for sensitive skin?
A: Yes. It’s formulated without sulfates, parabens, or synthetic fragrances and uses soothing botanicals suited for sensitive skin.
Q: How often should I use this cleanser?
A: Use it daily, morning and/or evening; apply to dry skin, massage 30–60 seconds, then rinse for best results.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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