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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Sulwhasoo First Care Trial Kit is a travel-ready, four-step starter ritual featuring double cleansing, an activating serum, and a nourishing cream to refresh and visibly plump skin.
This compact kit gathers Sulwhasoo's best-selling introductory regimen into one convenient trial set so you can experience the brand's signature blend of herbal wisdom and modern skin science. Each item is sized for testing or travel: a cleansing oil and foam for effective double-cleansing, the brand's renowned First Care Activating Serum in a travel-friendly vial, and a rich finishing cream to help restore moisture and a smoother appearance. The formulas emphasize Ginseng-derived technologies and peptide complexes designed to support elasticity, hydration, and the look of fine lines without harsh claims.
The trial kit recreates Sulwhasoo's four-step ritual to remove impurities, hydrate, and fortify skin. The cleansing oil dissolves makeup and sebum, the cleansing foam lifts residual debris, the activating serum primes skin for absorption, and the cream seals in moisture and supportive ingredients.
Use the kit as a sequential morning and evening ritual to get consistent results. Follow the order: cleansing oil on dry skin, emulsify and rinse; follow with cleansing foam on damp skin; press the activating serum into damp skin; finish with cream applied in upward strokes to face and neck.
Sulwhasoo combines traditional herbal extracts and patented ginseng technologies to create a multi-targeted approach. Key complexes aim to support the appearance of firmness and smoothness while maintaining hydration and a healthy-looking glow.
The trial set is ideal for trialing Sulwhasoo's approach before committing to full sizes and is small enough for carry-on. While formulations are designed to be nourishing, anyone with heightened sensitivity should patch-test new products first and consult ingredient lists for known irritants.
Who is this for? The Sulwhasoo First Care Trial Kit suits anyone curious about integrating a heritage-inspired, science-forward Korean skincare ritual into their routine: ideal for first-time Sulwhasoo users, travellers who prefer compact skincare, or those seeking a concise introduction to ginseng-focused anti-aging support. It’s engineered for people wanting to test a full multi-step program—cleansing, priming serum, and finishing cream—before buying full-sized products, and for those who appreciate formulations that prioritize hydration, texture, and a more resilient-looking complexion.
First Care Activating Serum: Water/Aqua/Eau, Alcohol Denat., Butylene Glycol, Betaine, 1,2-Hexanediol, Bis-Peg-18 Methyl Ether Dimethyl Silane, Glyceryl Polymethacrylate, Propanediol, Carbomer, Ppg-13-Decyltetradeceth-24, Tromethamine, Glyceryl Caprylate, Scutellaria Baicalensis Root Extract, Ethylhexylglycerin, Fragrance/Parfum, Adenosine, Limonene, Dextrin, Theobroma Cacao (Cocoa) Extract, Methyl Trimethicone, Disodium Edta, Xanthan Gum, Cellulose Gum, Carrageenan, Honey/Mel/Miel, Madecassoside, Rehmannia Glutinosa Root Extract, Pentylene Glycol, Dipotassium Glycyrrhizate, 3-O-Ethyl Ascorbic Acid, Taurine, Ophiopogon Japonicus Root Extract, Paeonia Lactiflora Root Extract, Lilium Candidum Bulb Extract, Linalool, Polygonatum Odoratum Rhizome Extract, Biosaccharide Gum-1, Propylene Glycol, Panax Ginseng Root Extract, Nelumbo Nucifera Flower Extract, Natto Gum, Ziziphus Jujuba Fruit Extract, Juglans Regia (Walnut) Seed Extract, Prunus Mume Fruit Extract, Citronellol, Citral, Geraniol, Hydrogenated Lecithin, Tocopherol, Citric Acid. Gentle Cleansing Oil: C12-15 Alkyl Benzoate, Pentaerythrityl Tetraethylhexanoate, Isopropyl Palmitate, Pentaerythrityl Tetraisostearate, Caprylic/Capric Triglyceride, Peg-20 Glyceryl Triisostearate, Peg-8 Isostearate, Cocos Nucifera (Coconut) Oil, Fragrance/Parfum, Dextrin Palmitate, Limonene, Glyceryl Behenate/Eicosadioate, Coco-Caprylate/Caprate, Squalane, Linalool, Water/Aqua/Eau, Butylene Glycol, Prunus Armeniaca (Apricot) Kernel Oil, Pinus Koraiensis Seed Oil, Sesamum Indicum (Sesame) Seed Oil, Camellia Japonica Seed Oil, Coix Lacryma-Jobi Ma-Yuen Seed Extract, Citrus Unshiu Peel Extract, Castanea Crenata (Chestnut) Shell Extract, Spirodela Polyrhiza Extract, Prunus Mume Seed Extract, Nelumbo Nucifera Seed Extract. Gentle Cleansing Foam: Water/Aqua/Eau, Potassium Cocoyl Glycinate, Disodium Cocoamphodiacetate, Cocamidopropyl Betaine, Acrylates/Beheneth-25 Methacrylate Copolymer, Peg-200 Hydrogenated Glyceryl Palmate, Sodium Chloride, Pentylene Glycol, 1,2-Hexanediol, Sodium Methyl Cocoyl Taurate, Caprylyl/Capryl Glucoside, Peg-7 Glyceryl Cocoate, Fragrance/Parfum, Isostearic Acid, Potassium Hydroxide, Butylene Glycol, Limonene, Disodium Edta, Ethylhexylglycerin, Sodium Benzoate, Tetrasodium Edta, Coix Lacryma-Jobi Ma-Yuen Seed Extract, Citrus Unshiu Peel Extract, Castanea Crenata (Chestnut) Shell Extract, Linalool, Spirodela Polyrhiza Extract, Dioscorea Japonica Root Extract, Dextrin, Theobroma Cacao (Cocoa) Extract, Rubus Idaeus (Raspberry) Fruit Extract, Ulmus Davidiana Root Extract, Salicornia Herbacea Extract, Morus Alba Leaf Extract, Angelica Keiskei Extract, Citric Acid, Tocopherol. Concentrated Ginseng Renewing Cream: Water / Aqua / Eau, Butylene Glycol, Dimethicone, Glycerin, Triethylhexanoin, Squalane, Hydrogenated Polyisobutene, 1,2-Hexanediol, Vinyl Dimethicone/Methicone Silsesquioxane Crosspolymer, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Cetearyl Olivate, Methoxy Peg-114/Polyepsilon Caprolactone, Cetearyl Alcohol, Sorbitan Olivate, Glyceryl Stearate, Palmitic Acid, Stearic Acid, Arachidyl Alcohol, Fragrance / Parfum, Behenyl Alcohol, Hydrolyzed Ginseng Saponins, Glyceryl Caprylate, Mannitol, Sorbitan Isostearate, Polysorbate 60, Arachidyl Glucoside, Phenoxyethanol, Ethylhexylglycerin, Sodium Metaphosphate, Sodium Stearoyl Glutamate, Linalool, Tocopheryl Acetate, Ascorbyl Tetraisopalmitate, Dextrin, Panax Ginseng Root Extract, Theobroma Cacao (Cocoa) Extract, Limonene, Sodium Chloride, Rehmannia Glutinosa Root Extract, Paeonia Lactiflora Root Extract, Panax Ginseng Flower Extract, Polygonatum Odoratum Rhizome Extract, Nelumbo Nucifera Flower Extract, Lilium Tigrinum Bulb Extract, Acetyl Tetrapeptide-11, Caprylyl Glycol, Tocopherol, Acetyl Heptapeptide-4, Hexapeptide-9, Acetyl Hexapeptide-8, Sodium Hydroxide, Acetyl Octapeptide-3
Q: How long will the trial kit last?
A: Typical use lasts about one to two weeks, depending on frequency and amount used.
Q: Is this kit suitable for sensitive skin?
A: Formulas aim to be nourishing, but patch-test first and review ingredients if you have reactive skin.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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