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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
SAISZE Rice Water Shampoo Bar and Conditioner Bar set gently cleanses and hydrates hair while supporting strength and softness in a compact, eco-friendly format.
These two solid bars combine rice water and plant-based extracts to cleanse, condition, and help hair feel softer and more resilient without relying on sulfates or parabens. Formulated with pH balance in mind and presented in plastic-free packaging, the pair is designed for everyday use and for taking on the road. They’re handmade with natural ingredients suited to a variety of hair textures and routines.
The shampoo bar uses gentle surfactants derived from plants plus rice water to remove dirt and excess oil, while the conditioner bar deposits emollients and hydrating extracts that smooth the hair cuticle. Together they reproduce the cleansing-plus-conditioning steps of a liquid set but in concentrated solid form. Users typically wet hair, lather the shampoo bar directly or in hands, rinse, then apply the conditioner bar or rub between palms to distribute product.
The formulation is intended for normal, dry, and delicate hair, balancing gentle cleansing with hydration. It’s suitable for everyday use when you want a milder routine, and also for occasional deeper conditioning when paired with longer conditioner application. If you have very oily scalp or heavy styling buildup, occasional clarifying treatments might be helpful alongside the bars.
Use the shampoo bar by wetting hair, lathering, and rinsing thoroughly; follow with the conditioner bar focusing on mid-lengths and ends, then rinse. Let the bars dry between uses on a well-draining soap dish to extend lifespan. Keeping them away from prolonged direct water flow will prevent rapid softening and help each bar last for many washes.
The bars are handmade from plant-based ingredients and enriched with rice water plus botanical extracts for hydration and resilience support. They are free from sulfates and parabens and formulated with pH balance in mind to nurture hair. Packaging is plastic-free and compact, lowering waste and making the set a lower-impact alternative to bottled products.
Who is this for: This SAISZE Rice Water Shampoo and Conditioner Bar duo is aimed at people seeking a gentler, travel-ready hair routine with fewer plastic bottles. It’s a good fit for those with normal to dry or delicate hair who want convenient, eco-friendly cleansing and conditioning, plus anyone wanting to streamline packing or reduce bathroom clutter without sacrificing hydration and manageability.
Rice Water
Q: How many washes does each bar last?
A: Each bar typically lasts 40–60 washes depending on hair length and frequency of use.
Q: Are these bars safe for color-treated hair?
A: Formulated without sulfates and parabens, they are generally safe for color-treated hair; test on a strand if concerned.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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