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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
PatchRx Salicylic Pimple Patches are ultra-thin hydrocolloid dots infused with salicylic-friendly support and tea tree oil to cover blemishes, absorb fluids, and help protect the skin while you heal.
These patches combine a non-medicated hydrocolloid adhesive with salicylic-acid-friendly formulation cues and tea tree oil to create a discreet barrier over pimples. Designed for daytime or nighttime use, they come in three sizes so you can match the patch to the breakout. Each patch helps keep the area clean, reduces the urge to touch or pick, and visibly absorbs fluids until the patch turns opaque.
The hydrocolloid material forms a moist, breathable seal that draws liquid and oil away from the lesion while shielding it from dirt and fingers. While the patches are non-medicated, their design supports the skin’s natural repair environment and can be used alongside topical treatments if desired.
Yes — the ultra-thin, low-profile dots are made to be worn for 6–8 hours or until they turn white, and they sit flat against skin to minimize visibility. Apply to clean, dry skin and you can layer lightweight makeup over the patch for a quick, camouflaged finish.
PatchRx patches are non-medicated and labeled vegan and not animal tested, making them a fit for many clean-beauty or cruelty-free routines. Since they contain no acne-drug active ingredients, patch compatibility depends on your other products — always test a small area if you have very reactive skin.
Apply to dry, clean skin and wear each dot for 6–8 hours or until the patch becomes opaque white, indicating it has absorbed fluids. Replace with a fresh patch as needed and dispose of used patches; do not reuse.
Who is this for? PatchRx Salicylic Pimple Patches are aimed at people who want discreet, easy-to-use spot care to manage visible blemishes without prescription treatments. They suit anyone who prefers non-medicated hydrocolloid protection, those who pick or touch breakouts and need a physical barrier, people who wear makeup but want coverage for active spots, and cruelty-free and vegan shoppers looking for single-use acne dots. Keep in mind these patches support surface protection and fluid absorption; pair them with your dermatologist’s recommendations if you use active topical medications.
Tea Tree Oil
Q: How long can I wear a PatchRx pimple patch?
A: Wear for 6–8 hours or until the patch turns opaque white, then replace with a fresh patch.
Q: Can I use these patches with other acne treatments?
A: They are non-medicated and can be used with topical treatments, but test compatibility on a small area first.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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