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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Patchology On The Fly Travel Facial Kit is a compact set of fast-acting hydrating masks and patches for face, eyes, and lips designed to refresh skin in as little as five minutes.
This travel-ready collection brings together a concentrated hydrating sheet mask, four targeted under-eye patches, and a single lip gel to restore moisture and a rested look wherever you are. Formulated with hyaluronic blends, vitamin B5, caffeine, peptides, retinol, collagen, and emollients for the lips, the kit supports quick skin pick-me-ups between flights, meetings, or late nights. The single-use format and small footprint make it simple to stash in carry-on luggage, a gym bag, or a work drawer.
The Hydrate FlashMasque is designed for short, visible results in five minutes, delivering an immediate smoothing sensation and surface plumping from hyaluronic compounds and vitamin B5. Ongoing benefits depend on your routine, but the masks provide noticeable temporary hydration that preps skin for makeup or travel conditions.
Two types of eye gels address different needs: Cooling Eye Gels use caffeine and peptides to reduce visible puffiness and soothe, while Restoring Night Eye Gels include retinol and collagen to support the look of firmer, more rested under-eye skin. Use cooling gels for instant de-puffing and the restoring gels as a deeper night treatment.
The Hydrating Lip Gel targets dryness and flaky texture with a concentrated moisturizing formula that softens and smooths lips in one short session. It's compact enough for inflight use or to revive lips after sunscreen, wind, or air conditioning exposure.
The On The Fly kit is built for portability: individually sealed items, low-profile packaging, and treatments that require only minutes make it ideal for frequent travelers. Because everything is single-use, you can carry them through security and discard after use without worrying about spills or bulky containers.
Who is this for: Patchology On The Fly Travel Facial Kit is for busy travelers, frequent flyers, and anyone needing a fast hydration boost between appointments or after long days. It suits people who prefer single-use treatments for hygiene and convenience, those who want targeted help for puffy eyes or dry lips, and anyone looking to maintain a fresh appearance while on the move without adding bulky jars or liquids to their bag.
Hydrate Sheet Mask 2-Pack Sachet WATER (AQUA/EAU), GLYCERIN, BUTYLENE GLYCOL, DIPROPYLENE GLYCOL, PEG-60 HYDROGENATED CASTOR, HYDROXYACETOPHENONE, BETAINE, XANTHAN GUM, CAPRYLYL GLYCOL, PANTHENOL, 1,2- HEXANEDIOL, SODIUM HYALURONATE, TREHALOSE, PROPANEDIOL, SODIUM CITRATE, CITRIC ACID, SODIUM PHYTATE, SODIUM HYALURONATE CROSSPOLYMER, HYDROLYZED GLYCOSAMINOGLYCANS, CENTELLA ASIATICA EXTRACT, OLEA EUROPAEA (OLIVE) FRUIT OIL, DIPOTASSIUM GLYCYRRHIZATE, UREA, YEAST AMINO ACIDS, BENZYL GLYCOL, ETHYLHEXYLGLYCERIN, INOSITOL, TAURINE, HYDROLYZED HYALURONIC ACID, PAEONIA SUFFRUTICOSA ROOT EXTRACT, CHAMOMILLA RECUTITA (MATRICARIA) FLOWER EXTRACT, POTASSIUM SORBATE, GLYCYRRHIZA GLABRA (LICORICE) ROOT EXTRACT, ANGELICA GIGAS ROOT EXTRACT, MORUS ALBA BARK EXTRACT, PHELLINUS LINETEUS EXTRACT, SCUTELLARIA BAICALENSIS ROOT EXTRACT, POLYGONUM MULTIFLORUM ROOT EXTRACT, SOPHORA FLAVESCENS ROOT, CIMICIFUGA RACEMOSA ROOT EXTRACT, SESAMUM INDICUM (SESAME) SEED EXTRACT, HYALURONIC ACID, RASPBERRY KETONE, PHENOXYETHANOL, FRAGRANCE (PARFUM) Flashpatch Hydrating Lip Gels - Single WATER (AQUA/EAU), GLYCERIN, DIPROPYLENE GLYCOL, CERATONIA SILIQUA (CAROB) GUM, CHONDRUS CRISPUS POWDER, CHONDRUS CRISPUS EXTRACT, CENTELLA ASIATICA EXTRACT, PAEONIA SUFFRUTICOSA ROOT EXTRACT, CHAMOMILLA RECUTITA (MATRICARIA) FLOWER EXTRACT, COCOS NUCIFERA (COCONUT) FRUIT EXTRACT, ALOE BARBADENSIS LEAF EXTRACT, CAMELLIA SINENSIS LEAF EXTRACT, HONEY EXTRACT, SCUTELLARIA BAICALENSIS ROOT EXTRACT, SODIUM HYALURONATE, CAFFEINE, TRIPEPTIDE-1, ACETYL TETRAPEPTIDE-2, ACETYL TETRAPEPTIDE-5, COPPER TRIPEPTIDE-1, PALMITOYL TRIPEPTIDE-1, PALMITOYL PENTAPEPTIDE-4, HEXAPEPTIDE-11, HEXAPEPTIDE-9, PALMITOYL TRIPEPTIDE-5, BUTYLENE GLYCOL, 1,2-HEXANEDIOL, BETAINE, TREHALOSE, XANTHAN GUM, CELLULOSE GUM, GLYCERYL CAPRYLATE, POTASSIUM CHLORIDE, CALCIUM ALUMINUM BOROSILICATE, ALGIN, ETHYLHEXYLGLYCERIN, SUCROSE, POLYSORBATE 20, SILICA, DIPOTASSIUM GLYCYRRHIZATE, ALLANTOIN, ADENOSINE, PANTHENOL, DEXTRIN, POLYGLUTAMIC ACID, HYDROLYZED COLLAGEN, UREA, YEAST AMINO ACIDS, TIN OXIDE, INOSITOL, TAURINE, NIACINAMIDE, SODIUM STARCH OCTENYLSUCCINATE, CALCIUM PANTOTHENATE, MALTODEXTRIN, BUTYROSPERMUM PARKII (SHEA) BUTTER, ARGANIA SPINOSA KERNEL OIL, SODIUM ASCORBYL PHOSPHATE, POTASSIUM SORBATE, BETA-GLUCAN, TOCOPHERYL ACETATE, PYRIDOXINE HCL, POLYGLYCERYL-10 LAURATE, DISODIUM EDTA, PHENOXYETHANOL, TITANIUM DIOXIDE (CI 77891), RED 33 (CI 17200), GOLD, FRAGRANCE (PARFUM) Flashpatch Rejuvenating Eye Gels - Single WATER (AQUA/EAU), GLYCERIN, DIPROPYLENE GLYCOL, CERATONIA SILIQUA (CAROB) GUM, CHONDRUS CRISPUS POWDER, BUTYLENE GLYCOL, CHONDRUS CRISPUS EXTRACT, PANTHENOL, CENTELLA ASIATICA EXTRACT, PAEONIA SUFFRUTICOSA ROOT EXTRACT, CHAMOMILLA RECUTITA (MATRICARIA) FLOWER EXTRACT, PORTULACA OLERACEA EXTRACT, CAFFEINE, HYDROLYZED COLLAGEN, COCOS NUCIFERA (COCONUT) FRUIT EXTRACT, SODIUM HYALURONATE, ALOE BARBADENSIS LEAF EXTRACT, LONICERA JAPONICA (HONEYSUCKLE) FLOWER EXTRACT, CALENDULA OFFICINALIS EXTRACT, LAVANDULA ANGUSTIFOLIA (LAVENDER) EXTRACT, SYRINGA VULGARIS (LILAC) EXTRACT, ROSMARINUS OFFICINALIS (ROSEMARY) EXTRACT, MENTHA ARVENSIS LEAF EXTRACT, MONARDA DIDYMA LEAF EXTRACT, JASMINUM OFFICINALE (JASMINE) EXTRACT, FREESIA REFRACTA EXTRACT, ACETYL TETRAPEPTIDE-5, TRIDECETH-6, BETAINE, 1,2-HEXANEDIOL, CELLULOSE GUM, XANTHAN GUM, GLYCERYL CAPRYLATE, POTASSIUM CHLORIDE, SODIUM POLYACRYLATE, SUCROSE, ETHYLHEXYLGLYCERIN, SYNTHETIC FLUORPHLOGOPITE, POLYSORBATE 20, HYDROGENATED POLYDECENE, DIPOTASSIUM GLYCYRRHIZATE, ALLANTOIN, PANTOLACTONE, POLYGLUTAMIC ACID, ACETYL GLUCOSAMINE, UREA, YEAST AMINO ACIDS, TREHALOSE, INOSITOL, TAURINE, POTASSIUM SORBATE, GLUTATHIONE, DISODIUM EDTA, PHENOXYETHANOL, TITANIUM DIOXIDE (CI 77891), MICA, FRAGRANCE (PARFUM) Flashpatch Restoring Night Eye Gels - Single WATER (AQUA/EAU), GLYCERIN, DIPROPYLENE GLYCOL, CERATONIA SILIQUA (CAROB) GUM, CHONDRUS CRISPUS POWDER, CHONDRUS CRISPUS EXTRACT, ARNICA MONTANA FLOWER EXTRACT, PAEONIA SUFFRUTICOSA ROOT EXTRACT, CENTELLA ASIATICA EXTRACT, SCUTELLARIA BAICALENSIS ROOT EXTRACT, CHAMOMILLA RECUTITA (MATRICARIA) FLOWER EXTRACT, ACETYL TETRAPEPTIDE-5, ACETYL HEXAPEPTIDE-8, TRIDECETH-6, ALLANTOIN, HYDROLYZED COLLAGEN, RETINOL, BUTYLENE GLYCOL, 1,2-HEXANEDIOL, CELLULOSE GUM, XANTHAN GUM, GLYCERYL CAPRYLATE, POTASSIUM CHLORIDE, SODIUM POLYACRYLATE, SUCROSE, ETHYLHEXYLGLYCERIN, POLYSORBATE 20, SYNTHETIC FLUORPHLOGOPITE, HYDROGENATED POLYDECENE, UREA, YEAST AMINO ACIDS, TREHALOSE, BETAINE, INOSITOL, TAURINE, POTASSIUM SORBATE, CAPRYLYL GLYCOL, DISODIUM EDTA, PHENOXYETHANOL, ULTRAMARINES (CI 77007), TITANIUM DIOXIDE (CI 77891), MICA, FARNESOL, FRAGRANCE (PARFUM)
Q: How long do I leave the Hydrate FlashMasque on?
A: Wear the Hydrate FlashMasque for about five minutes, then discard. No rinsing required.
Q: Are the eye gels suitable for sensitive skin?
A: Cooling and restoring eye gels are formulated for delicate skin, but perform a patch test if you have known sensitivities.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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