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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
This kit collects Ouidad's Advanced Climate Control® essentials into an easy wash-day system for all curl types. Each formula features Anti-Frizz Nano Technology® with sericin (a silk-derived protein) plus nourishing actives like shea butter, wheat and soy proteins, and ceramides. The set aims to gently cleanse, restore moisture, and provide flexible hold to keep curls shaped and shiny through changing weather.
Products in the kit use Ouidad's Anti-Frizz Nano Technology® to help lock moisture into the hair shaft while creating a barrier against excess humidity. The sericin ingredient reduces water uptake that causes cuticle swelling and frizz, and the gel seals style without stiff buildup.
Wash with the Defrizzing Shampoo, follow with the Defrizzing Conditioner to detangle and seal, then apply the Heat & Humidity Gel to damp hair for styling. Use scrunching or finger-coiling techniques to encourage curl pattern and let hair air-dry or diffuse on low heat.
The formulas were created for a range of curl patterns, from loose waves to tighter coils. Because the shampoo is sulfate-free and the conditioner and gel are formulated to hydrate and define rather than weigh hair down, the kit suits many curl densities and porosities; adjust amounts to match finer or thicker hair.
Key ingredients like shea butter, wheat and soy proteins, and ceramides help moisturize, strengthen, and smooth the cuticle without heavy residues. The gel provides flexible hold that minimizes crunch once scrunched out, while the sulfate-free cleanser preserves natural oils needed for healthy curl formation.
Who is this for: The Ouidad Frizz-Free Wash Day Kit is designed for anyone with textured, wavy, curly, or coily hair who wants an all-in-one wash-day routine to reduce frizz and enhance curl shape. It’s suitable for those seeking sulfate-free cleansing, climate-resistant styling, and nourishing ingredients that support manageability and shine. The kit also includes a canvas bag for easy storage or travel, making it convenient for home care and on-the-go touch-ups.
Advanced Climate Control Defrizzing Shampoo Water/Aqua/Eau, Sodium Cocoyl Isethionate, Cocamidopropyl Betaine, Disodium Laureth Sulfosuccinate, Decyl Glucoside, Glycerin, Sodium Lauryl Sulfoacetate, Sericin, Astrocaryum Murumuru Seed Butter, Butyrospernum Parkii (Shea Butter), Orbignya Speciosa Kernel Oil, Polyquaternium-7, Polyquaternium-59, Sodium Hyaluronate, Panthenol, Tocopheryl Acetate, Tocopherol, Amodimethicone, Citric Acid, Disodium EDTA, Cocamide MIPA, Behentrimonium Chloride, Cetrimonium Chloride, Guar Hydroxypropyltrimonium Chloride, Hydroxyethyl Behanmidopropyl Dimonium Chloride, Sodium Chloride, C20-C40 Pareth-10, PEG-40/PPG-8 Methylaminopropyl/Hydroxypropyl Dimethicone Copolymer, PEG-120 Methyl Glucose Dioleate, Glycol Stearate, Synthetic Wax, Butylene Glycol, Dipropylene Glycol, Caprylyl Glycol, Trideceth-12, Ethylhexylglycerin, Iodopropynyl Butylcarbamate, Phenoxyethanol, Benzyl Benzoate, Benzyl Salicylate, Citronellol, Limonene, Geraniol, Hexyl Cinnamal, Hydroxycitronellal, Hexamethylindanopyran, Linalool, Geranyl Acetate, Juniperus Virginiana Wood Oil, Linalyl Acetate, Citrus Limon Peel Oil, Terpineol, Alpha-Isomethyl Ionone, Fragrance (Parfum) Advanced Climate Control® Defrizzing Conditioner Water/Aqua/Eau, Cetearyl Alcohol, Glycerin, Behentrimonium Methosulfate, Sericin, Butyrospernum Parkii (Shea Butter), Wheat Amino Acids, Hydrolyzed Soy Protein, Hydrolyzed Wheat Protein, Polyquaternium-7, Polyquaternium-59, Panthenol, Citric Acid, Ceteareth-20, PEG-40/PPG-8 Methylaminopropyl/Hydroxypropyl Dimethicone Copolymer, C20-40 Pareth-10, Synthetic Wax, Behentrimonium Chloride, Cetrimonium Chloride, Guar Hydroxypropyltrimonium Chloride, Hydroxyethyl Behenamidopropyl Dimonium Chloride, Disodium EDTA, Butylene Glycol, Caprylyl Glycol, Dipropylene Glycol, Hexylene Glycol, Ethylhexylglycerin, Leuconostoc/Radish Root Ferment Filtrate, Phenoxyethanol, Benzyl Benzoate, Benzyl Salicylate, Citronellol, Limonene, Geraniol, Hexyl Cinnamal, Hydroxycitronellal, Hexamethylindanopyran, Linalool, Geranyl Acetate, Juniperus Virginiana Wood Oil, Linalyl Acetate, Citrus Limon Peel Oil, Terpineol, Alpha Isomethyl Ionone, Fragrance (Parfum) Advanced Climate Control® Heat & Humidity Gel Water/Aqua/Eau, Polyquaternium-28, Actinidia Chinensis (Kiwi) Fruit Extract, Chamomilla Recutita (Matricaria) Flower Extract, Cassia Auriculata Leaf Extract, Polyquaternium-7, Hydrolyzed Wheat Protein, Hydrolyzed Wheat Protein/PVP Crosspolymer, Panthenol, Sericin, VP/DMAPA Acrylates Copolymer, Hydroxyethylcellulose, Tocopheryl Acetate, Retinyl Palmitate, PEG-40 Hydrogenated Castor Oil, PEG-60 Almond Glycerides, PPG-26-Buteth-26, Polysorbate 20, Glycerin, Tetrasodium EDTA, Behentrimonium Chloride, Benzalkonium Chloride, Cetrimonium Chloride, Guar Hydroxypropyltrimonium Chloride, Butylene Glycol, Caprylyl Glycol, Hexylene Glycol, Leuconostoc/Radish Root Ferment Filtrate, Phenoxyethanol, Alpha-Isomethyl Ionone, Benzyl Benzoate, Benzyl Salicylate, Citronellol, Hexyl Cinnamal, Hydroxycitronellal, Limonene, Linalool, Galaxolide, Terpineol, Citrus Limon Peel Oil, Linalyl Acetate, Fragrance (Parfum)
Q: Is this kit safe for color-treated curls?
A: Yes. The sulfate-free shampoo and hydrating formulas are generally safe for color-treated hair, helping protect moisture and reduce color fade from over-drying.
Q: How often should I use the Heat & Humidity Gel?
A: Use the gel each wash day to lock shape and humidity protection; apply sparingly for lighter hold or more for longer-lasting definition.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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