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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
ORS Olive Oil Built-In Protection No-Lye Hair Relaxer Extra Strength is a complete at-home relaxer system that combines no-lye chemistry with olive oil, shea butter and pequi oil to smooth, soften and add shine while minimizing processing stress.
This salon-inspired relaxer is formulated to relax coarse or resistant hair textures while delivering conditioning benefits during application. The built-in protection approach means the product includes moisturizing oils and botanical extracts to help fortify strands as they are being straightened, leaving hair more manageable and easier to style after rinsing and neutralizing.
The formula incorporates olive oil, shea butter and pequi oil so hair receives moisture and conditioning agents during processing, reducing roughness and dryness. Designed as a no-lye system, it aims to balance effective straightening with gentler chemistry.
After a proper application and neutralization, hair should feel noticeably softer, easier to detangle, and have a sleeker appearance. The product is targeted at resistant textures, so results emphasize manageability and reduced frizz rather than permanently altering hair health.
Follow the included instructions, perform a strand and patch test first, and work on clean, dry hair. Apply precisely to new growth only when retouching, and rinse thoroughly before neutralizing to restore proper pH and cuticle alignment.
Use the relaxer as part of a regular regrowth touch-up schedule rather than frequent full-head applications. Pairing with strengthening conditioners, weekly deep conditioning, and minimizing heat styling will help maintain the improved texture and shine.
Who is this for: ORS Olive Oil Built-In Protection Extra Strength No-Lye Relaxer is formulated for people with coarse, resistant hair seeking a controlled, at-home straightening solution that also conditions during processing. It is intended for experienced at-home users or those comfortable following relaxer safety steps; if you are new to chemical relaxing, consider professional application or thorough consultation before use. Always read and follow all product directions and safety precautions included in the kit.
Olive Oil Built-in Protection No-lye Hair Relaxer Base Base Dfrisante - 184 G Ingredients Aqua, Petrolatum, Paraffinum Liquidum, Cetearyl Alcohol, Calcium Hydroxide, Propylene Glycol, Peg-75 Lanolin, Polyquaternium-22, Olea Europaea Olive Fruit Oil, Ceteareth-20, Cocodimonium Hydroxypropyl Hydrolyzed Wheat Protein, Polysorbate 60. Olive Oil Built-in Protection No-lye Hair Relaxer Activator Activateur Liquide - 45.8 Ml Ingredients Aqua, Guanidine Carbonate, Sorbitol, Ci 19140 Yellow 5. Olive Oil Creamy Aloe Shampoo Shampooing-crme Laloe Vera Et Lhuile Dolive - 51.7 Ml Ingredients Aqua, Ammonium Lauryl Sulfate, Ammonium Laureth Sulfate, Disodium Cocoamphodipropionate, Cocamide Mea, Trideceth-7 Carboxylic Acid, Olea Europaea Olive Fruit Oil, Aloe Barbadensis Leaf Juice, Hydrolyzed Collagen, Lecithin, Sulfated Castor Oil, Glycerin, Propylene Glycol, Lauryl Glucoside, Sodium Laureth Sulfate, Glycol Distearate, Laureth-10, Peg-12 Oleate, Capryliccapric Triglyceride, Polyquaternium-7, Polyquaternium-10, Ppg-5-ceteth-10 Phosphate, Cetrimonium Chloride, Silicone Quaternium-2 Panthenol Succinate, Cetyl Triethylmonium Dimethicone Peg-8 Succinate, Coco-glucoside, Glyceryl Oleate, Disodium Edta, Citric Acid, Dmdm Hydantoin, Methylchloroisothiazolinone, Methylisothiazolinone, Parfum, Butylphenyl Methylpropional, Hexyl Cinnamal, Ci 42053 Green 3, Ci 19140 Yellow 5. Olive Oil Replenishing Pak Conditioner Conditionneur Pntrant Profond - 51.7 Ml Ingredients Aqua, Polyquaternium-37, Glycine Soja Soybean Oil, Glycerin, Propylene Glycol Dicaprylatedicaprate, Olea Europaea Olive Fruit Oil, Citrus Aurantium Dulcis Orange Oil, Anthemis Nobilis Flower Extract, Salvia Officinalis Sage Extract, Urtica Dioica Nettle Extract, Rosmarinus Officinalis Rosemary Extract, Aloe Barbadensis Leaf Juice, Achillea Millefolium Extract, Actinidia Chinensis Kiwi Fruit Extract, Panthenol, Hydrolyzed Collagen, Silk Amino Acids, Hydrolyzed Glycosaminoglycans, Quaternium-80, Propylene Glycol, Peg-9 Dimethicone, Ppg-1 Trideceth-6, Aminomethyl Propanol, Dimethicone, Disodium Edta, Phenoxyethanol, Benzoic Acid, Ethylhexylglycerin, Glycereth-2 Cocoate, Ci 15985 Yellow 6, Ci 19140 Yellow 5. Olive Oil Incredibly Rich Oil Moisturizing Hair Lotion - 7.4 Ml Ingredients Aqua, Cocos Nucifera Coconut Oil, Carthamus Tinctorius Safflower Seed Oil, Ricinus Communis Castor Seed Oil, Petrolatum, Sorbitol, Cyclopentasiloxane, Cetearyl Alcohol, Dimethicone, Glyceryl Stearate Se, Ppg-3 Benzyl Ether Myristate, Olea Europaea Olive Fruit Oil, Carbomer, Sodium Cetearyl Sulfate, Stearic Acid, Aminomethyl Propanol, Disodium Edta, Bht, Phenoxyethanol, Benzoic Acid, Ethylhexylglycerin, Glycereth-2 Cocoate, Parfum, Alpha-isomethyl Ionone, Benzyl Alcohol, Benzyl Salicylate, Butylphenyl Methylpropional, Geraniol, Hexyl Cinnamal, Hydroxyisohexyl 3-cyclohexene Carboxaldehyde, Limonene, Linalool, Ci 42090 Blue 1, Ci 19140 Yellow 5. Olive Oil Wrapset Mousse Mousse Coiffantefixante Lhuile Dolive - 29.6 Ml Ingredients Aqua, Cocamidopropyl Betaine, Polyquaternium-11, Olea Europaea Olive Fruit Oil, Panthenol, Hydrolyzed Collagen, Peg-75 Lanolin, Peg-12 Dimethicone, Cetrimonium Chloride, Quaternium-80, Oleth-20, Propylene Glycol, Phenoxyethanol, Benzoic Acid, Ethylhexylglycerin, Glycereth-2 Cocoate, Parfum, Alpha-isomethyl Ionone, Benzyl Alcohol, Benzyl Salicylate, Butylphenyl Methylpropional, Hexyl Cinnamal, Limonene, Linalool.
Q: Is this relaxer suitable for sensitive scalps?
A: It’s a no-lye formula designed to be gentler, but perform a patch test and follow directions; avoid if you have known scalp allergies.
Q: How often can I reapply this relaxer?
A: Retouch only on new growth and wait at least 6–8 weeks between applications to protect hair integrity.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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