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Free standard shipping throughout Australia, with no minimum spend.
We offer free standard shipping throughout Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
For a damaged, faulty, incorrect or expired item, contact cevraaustralia@gmail.com. Read the return policy. Your Australian Consumer Law rights are not limited by the store's hygiene exclusions or 30-day window.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
NEWGO Cooling Gel Eye Mask is a reversible hot-and-cold eye compress designed to relieve puffiness, dark circles and tension with a soft plush side for comfort and a silicone side for a cooler touch.
This versatile eye mask combines flexible gel beads, a medical-grade PVC surface and a plush backing so you can choose a cold compress for inflammation and puffiness or a warm compress to soothe tired eye muscles. It arrives with an adjustable strap for secure fit, a resealable storage bag, and clear heating/cooling instructions so you can use it safely at home, at work, or while traveling. The mask is reusable, easy to clean by hand, and covered by a one-year warranty.
The gel beads chill and warm rapidly: place the sealed mask in the freezer for 35 minutes for a firm cold pack or chill for 1–2 hours for milder cold. For heat, microwave on medium-high in short 10-second intervals until comfortable. Typical therapeutic temperature holds for roughly 20 minutes, depending on ambient conditions.
The mask has two different surfaces to match your needs: a silicone/PVC side delivers direct chill for acute swelling, while the plush side sits gently against skin for longer, more comfortable therapy. This allows alternating temperatures without swapping products, and the plush layer extends wearability overnight or during naps.
Yes — an adjustable elastic strap and secure fastener keep the mask in place whether you’re lying down or moving around. The exterior materials are simple to maintain: hand wash the cover, rinse, and lay flat to dry. A resealable storage bag helps protect the mask in the freezer and reduces odor transfer.
The mask uses medical-grade PVC for durability and safety, plus a plush side suitable for direct skin contact. For user confidence, NEWGO includes a one-year warranty offering a free replacement or full refund if you encounter defects — customer service aims to respond promptly to issues.
Who is this for: The NEWGO Cooling Gel Eye Mask fits anyone seeking an easy, reusable way to reduce morning puffiness, calm tired eyes after screen time, or apply cold or warm compresses for tension and headache relief. It’s also suitable for travelers, shift workers, parents, and anyone who wants a comfortable, adjustable eye mask that offers both therapeutic temperature options and soft, skin-friendly materials.
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Q: How long should I freeze the NEWGO eye mask for best cooling?
A: Freeze the sealed mask about 35 minutes for a firm cold pack; chill 1–2 hours for milder coolness.
Q: Can I heat this mask in the microwave?
A: Yes. Heat on medium-high in 10-second intervals until comfortable; avoid overheating and test before use.
Free standard shipping within Australia, with no minimum spend. Delivery estimates are explained in our shipping policy.
Read the return policy for eligibility and instructions. Australian Consumer Law rights are not limited by a 30-day window, hygiene exclusions or whether an item has been opened. Contact cevraaustralia@gmail.com about a product problem before arranging a return.
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