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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Neutrogena Flawless Fix Sensitive Skin Acne Patch Duo is a 66-count set of clear hydrocolloid patches designed to protect blemishes and visibly shrink pimples overnight while being gentle on sensitive skin.
This duo packs two complementary patch options: a 30-count variety pack with multiple shapes for different areas and a 36-count mini pack for small, targeted spots. Each patch uses hydrocolloid material to absorb fluid and impurities from mature blemishes, forming a protective seal that helps prevent picking and friction. The clear discs turn white as they lift moisture, providing a visible signal that they are working. Because they are non-medicated and formulated for sensitive skin, these patches offer a low-irritation approach to managing visible pimples while you go about your day or sleep.
The hydrocolloid layer draws fluid and oil out of a mature blemish into the patch, helping flatten and decongest the area. This absorption lowers swelling and keeps contaminants away from the pore, allowing the skin to begin resealing naturally. Patches also protect the spot from rubbing, makeup transfer, and picking, which can delay healing.
The variety pack includes patches in several shapes and sizes to fit across the forehead, cheeks, chin and jawline, while the mini patches are designed for small pinpoint blemishes. Use larger shapes for broader lesions or cyst-like bumps and mini discs for single whiteheads or tiny spots. Choosing the right size improves adhesion and absorption efficiency.
Start with clean, fully dry skin and avoid layering other treatments under the patch. Apply a single patch centered over the blemish and press gently to secure the edges; leave it on for at least six hours or overnight. Remove by peeling slowly; discard when it has turned white or after extended wear.
Neutrogena formulated these patches for sensitive skin, focusing on a non-medicated hydrocolloid approach that minimizes irritation risk compared to harsher chemical spot treatments. Because they act as a moist wound dressing, they help maintain a gentle healing environment rather than overdrying the blemish. If you have a known adhesive allergy, test one patch briefly before widespread use.
Who is this for: This 66-count Neutrogena Flawless Fix Sensitive Skin Acne Patch Duo is suited for anyone wanting a discreet, low-irritation way to manage visible pimples—especially people with sensitive skin or those who want protective coverage while sleeping, applying minimal makeup, or avoiding picking. It’s useful for those who need both targeted mini patches and larger shapes to address breakouts across the face.
Q: How long should I wear a Neutrogena Flawless Fix patch?
A: Wear each patch at least six hours or overnight; remove once it turns white or after extended wear.
Q: Can I use these on sensitive skin?
A: Yes. They’re non-medicated hydrocolloid patches formulated to be gentle for sensitive skin, though test for adhesive reactions first.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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