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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Natwag Makeup Remover Cloth is a pack of twelve 6" x 6" ultra-fine microfiber face towels that lift away makeup, dirt, and oil with just water while replacing disposable wipes.
These compact, square reusable washcloths combine short and long microfibers to deliver gentle surface cleansing and light exfoliation without harsh ingredients. Designed for everyday use at home or on the go, each cloth is machine washable and comes with a mesh storage bag for hygienic transport. They’re beige for a neutral look that hides light staining and pairs with most toiletry kits.
The microfiber blend captures and traps makeup particles and oils when dampened with warm water, reducing the need for chemical cleansers. Use circular motions to loosen foundation, mascara, lipstick, and powder; then rinse the cloth and repeat until the skin feels clean. Because they rely on mechanical action and absorbent fibers, they’re ideal when you want a lower-ingredient routine.
Yes — the plush microfiber is designed to be soft and non-irritating while still offering mild exfoliation. Because you control pressure and temperature, you can tailor each use to your skin’s needs. The fabric itself is free from added chemicals and rinses clean, minimizing residue that can bother reactive skin.
Caring for these washcloths is simple: rinse after each use, machine wash on a gentle cycle or hand wash, and air dry or tumble on low. Avoid fabric softeners and bleach which can clog microfibers and reduce absorbency. The included mesh bag keeps the set together during travel and can be used to launder the cloths without losing any pieces.
Each reusable towel replaces hundreds of single-use wipes, significantly cutting the volume of disposable products sent to landfill. Because they’re durable, one set can last many months with correct care, making them a practical step toward a lower-waste routine. The neutral beige fabric also lowers the need for frequent replacement by hiding minor staining.
Who this is for: These Natwag makeup remover cloths suit anyone wanting a simpler, low-waste cleansing routine—travelers who need compact, quick-clean options; busy people who prefer no-rinse makeup removal; and environmentally minded shoppers replacing disposable wipes. They also work well for those with combination or sensitive skin who prefer to control cleansing pressure and product exposure.
Q: Can I remove waterproof mascara with these cloths?
A: Most non-waterproof formulas come off with warm water and circular motions; waterproof mascara may need a gentle oil-based remover first.
Q: How often should I wash the cloths?
A: Rinse after each use and wash the set weekly or when visibly soiled; machine wash on a gentle cycle is fine.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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