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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
LUXAZA's 3-piece neutral brown eyeshadow stick set delivers blendable cream-to-powder colour for everyday natural looks and smoky evening styles.
This compact trio combines two matte neutrals and a shimmering pink in retractable stick form, designed to glide on smoothly, stay put through the day, and simplify eye makeup routines. Each pencil has a hexagonal barrel for a secure grip and a built-in synthetic blending brush to help diffuse lines and build seamless colour transitions. The formula is created for quick application — ideal for busy mornings, travel, or touch-ups on the go.
The neutral tones let you create a soft, natural wash in seconds without needing multiple pots or brushes. Apply the matte nude pink as a base across the lid, use the matte dark brown to define the crease, and blend with the built-in brush for a polished finish. The creamy texture sets down to a comfortable, non-sticky finish that reads like a powder after blending.
Yes — the combination of the deep matte brown and the shimmering pink lets you intensify and add dimension for evening looks. Layer and smudge the brown along the lash line and outer corner, then pat the shiny pink on the center of the lid for a reflective highlight that lifts the eye. Because the formula is blendable, you can create gradual depth or a bold smoky effect depending on pressure and layering.
The LUXAZA sticks are formulated to be water- and sweat-resistant, helping pigments stay vibrant and resist smearing for extended wear. Once blended into the lid, the cream-to-powder finish reduces transfer and fading, maintaining a neat look for hours. For extra longevity in very humid environments, set the edges with a neutral powder or a touch of translucent setting spray.
Use short, light strokes to deposit color and the included soft synthetic brush to diffuse edges and avoid harsh lines. For liner effects, run the matte brown close to lashes and smudge with the brush for a smoky liner. The hexagonal tube gives better control for precise placement, and the retractable design eliminates the need for sharpening.
Who is this for? Makeup users who want a compact, travel-friendly eyeshadow solution that covers everyday neutrals and evening glamour in one set. It suits beginners who appreciate a fuss-free single-stroke application, commuters who need reliable long-wear, and anyone seeking a small palette of complementary shades to simplify their makeup bag. The set is versatile for quick office looks, date-night smoky eyes, and on-the-go touch-ups.
Q: Are these eyeshadow sticks waterproof?
A: Yes. The formula is designed to be water- and sweat-resistant for extended wear without easy smudging.
Q: Do the pencils require sharpening?
A: No. They are retractable twist-up sticks and include a soft blending brush for finishing.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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