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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
L’ANZA Keratin Healing Oil Intensive Hair Masque is a rich deep-conditioning treatment that restores moisture, rebuilds strength, and leaves hair noticeably softer and shinier.
This intensive masque combines keratin protein with nourishing botanical oils to help reconstruct damaged strands and replenish lost hydration. It’s formulated to improve elasticity and manageability after chemical processing, heat styling, or environmental stressors, while remaining color-safe and free of sulfates. Use it weekly or as needed to revive coarse, brittle, or over-processed hair without weighing hair down.
The formula delivers a concentrated keratin protein complex that targets the hair’s inner structure, helping to rebuild compromised bonds. Abyssinian flower oil and other conditioning agents restore smoothness and surface shine, creating stronger strands that resist breakage.
Even after the first application, hair feels softer and looks glossier; repeated use increases elasticity and reduces frizz over time. The masque detangles and smooths, making styling easier while protecting color vibrancy.
Apply to clean, towel-dried hair from mid-lengths to ends, working through with fingers or a wide-tooth comb for even coverage. Leave on for the recommended time—typically 5–10 minutes for a conditioning boost, longer for a deep-treatment—then rinse thoroughly.
Yes — the formula is color-safe and free of sulfates, designed to nourish processed hair while protecting color integrity. Its lightweight conditioning balance adds body without causing buildup that can dull color.
Who is this for: This masque is ideal for anyone with dry, damaged, coarse, or over-processed hair seeking a salon-quality intensive treatment. It suits users who want to restore elasticity and shine while maintaining color safety. If your routine includes heat styling, chemical services, or frequent sun exposure, this product provides targeted rebuilding and moisture to improve manageability and overall hair health.
Water/Eau (Aqua), Cetearyl Alcohol, Glycol Distearate, Glycereth-26, Cyclopentasiloxane, Dimethiconol Meadowfoamate, Glyceryl Stearate SE, Silicone Quaternium-3, Steartrimonium Chloride, Dimethicone PEG-8 Benzoate, Panthenyl Ethyl Ether, Keratin Amino Acids, Crambe Abyssinica Seed Oil, Orbignya Speciosa Kernel Oil, Euterpe Oleracea Fruit Oil, Coffea Arabica Seed Oil, Astrocaryum Murumuru Seed Butter, Polygonum Cuspidatum Root Extract, Stevia Rebaudiana Leaf/Stem Extract, Aloe Barbadensis Leaf Extract, Cereus Grandiflorus Flower Extract, Aleurites Moluccana Seed Oil, Sodium PCA, Magnesium PCA, Zinc PCA, Manganese PCA, Ascorbyl Methylsilanol Pectinate, Phytic Acid, Phytantriol, Dimethicone, Polyether-1, Trideceth-12, BHT, Trimethylsiloxyamodimethicone, Sodium Hyaluronate, Phenoxyethanol, Aminomethyl Propanol, Caprylyl Glycol, Isopentyldiol, Tocopheryl Acetate, Cetrimonium Chloride, Glycerin, Urea, Saccharide Hydrolysate, Magnesium Aspartate, Glycine, Alanine, Creatine, Benzotriazolyl Dodecylpcresol, Butylene Glycol, Propylene Glycol, Fragrance (Parfum), Linalool, Benzyl Salicylate, Coumarin, Hexyl Cinnamal, Limonene, Mica (CI 77019), Titanium Dioxide (CI 77891), Yellow 5 (CI 19140), Red 40 (CI 16035).
Q: How often should I use L’ANZA Keratin Healing Oil Masque?
A: Use once a week for maintenance or more often for very damaged hair; follow package timing guidelines.
Q: Will this masque weigh down fine hair?
A: It’s formulated to avoid heavy buildup, but use sparingly on roots and focus on mid-lengths to ends for fine hair.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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