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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Jupiter Anti Dandruff Trio is a three-step scalp system—balancing shampoo, nourishing conditioner, and restoring serum—designed to reduce flakes, calm itch, and hydrate scalp without sulfates or parabens.
This carefully formulated kit pairs zinc pyrithione-powered cleansing with soothing, hydrating actives to address flaky, oily, or dry scalps while protecting color-treated hair. The collection is vegan, cruelty-free, and made with squalane, sugar kelp, and aloe vera to support scalp comfort and strengthen strands. Use the set as an integrated routine to cleanse, replenish, and extend relief between washes.
The Balancing Shampoo uses zinc pyrithione for flake control while employing gentle, sulfate-free surfactants to remove excess oil and buildup. Its formula cleans effectively but leaves natural moisture intact so hair doesn't feel brittle after rinsing.
The Nourishing Conditioner replenishes moisture and smooths the cuticle to decrease breakage and enhance shine. It’s formulated to work with the shampoo, restoring softness without weighing hair down or fading color.
Apply the Restoring Serum after towel-drying for targeted, leave-in scalp care that extends the shampoo’s anti-flake effects between washes. The serum soothes itch, fortifies strands at the roots, and helps hair look polished without greasiness.
The trio is formulated to be gentle: sulfate-free, paraben-free, vegan, and color-safe—designed for frequent use by people who need consistent relief. Those with very sensitive skin should patch-test new products and consult a professional for persistent scalp conditions.
Who is this for: The Jupiter Anti Dandruff Shampoo, Conditioner & Serum Trio is for anyone experiencing persistent flaking, occasional itch, excess oil, or dryness who wants a coordinated, salon-grade routine that’s color-safe and free from sulfates and parabens. It’s ideal for people who wash hair regularly or less often and need a system that cleanses, hydrates, and protects while improving hair strength and appearance.
Shampoo: Active Ingredient Pyrithione zinc 1% Inactive Ingredients Water, Sodium C14-16 Olefin Sulfonate, Cocamidopropyl Hydroxysultaine, Glycerin, Acrylates Copolymer, Glycolic Acid, Pisum Sativum (Pea) Peptide, Gluconolactone, Hydroxyethylcellulose, Sodium Chloride, Butylene Glycol, Sodium Benzoate, Potassium Sorbate, Squalane, Caprylic/Capric Triglyceride, Propylene Glycol, Raphanus Sativus (Radish) Root Extract, Punica Granatum Extract, Yeast Ferment Extract, Panthenol, Pyrus Malus (Apple) Fruit Extract, Potassium Hydroxide, Rosmarinus Officinalis (Rosemary) Leaf Extract, Leuconostoc/Radish Root Ferment Filtrate, Sodium Polynaphthalenesulfonate, Lactobacillus Ferment, Camellia Sinensis Leaf Extract, Allium Sativum (Garlic) Bulb Extract, Xanthan Gum, 1,2-Hexanediol, Caprylyl Glycol, Leuconostoc Ferment Filtrate, Pentylene Glycol, Ethylhexylglycerin, Laminaria Saccharina Extract, Citric Acid, Polyquaternium-73, Arginine, Octenidine HCl, Camphor, Citrus Limon (Lemon) Peel Oil, Lavandula Oil/Extract, Limonene, Linalyl Acetate, Linalool, Mentha Piperita (Peppermint) Oil, Menthol, Terpineol, Vanillin, Lavandin Abrialis Oil, Illicium Verum (Anise) Fruit/Seed Oil, Dipropylene Glycol, Pentadecalactone, Geraniol, Hexyl Acetate, Ethyl Amyl Ketone, Salvia Officinalis (Sage) Oil, 3-Hexenol. Conditioner: Water, Cetearyl Alcohol, Dimethicone, Glycerin, Glyceryl Stearate, Stearalkonium Chloride, Pisum Sativum (Pea) Peptide, Behentrimonium Chloride, Cetyl Esters, Hydroxyethylcellulose, Silicone Quaternium-3, Gluconolactone, Alcohol, Piroctone Olamine, Sodium Benzoate, Trideceth-12, Panthenol, Potassium Hydroxide, Butylene Glycol, Yeast Ferment Extract, Leuconostoc/Radish Root Ferment Filtrate, Camellia Sinensis Leaf Extract, Sodium Lauroyl Lactylate, Argania Spinosa (Argan) Oil, Sodium Caproyl Lactylate, Oenocarpus Bataua Fruit Oil, Punica Granatum Extract, Leuconostoc Ferment Filtrate, Avena Sativa (Oat) Kernel Extract, Piper Nigrum (Pepper) Fruit Extract, Bacillus Ferment, 1,2-Hexanediol, Caprylyl Glycol, Inga Alba Bark Extract, Potassium Sorbate, Tocopherol, Camphor, Citrus Limon (Lemon) Peel Oil, Lavandula Oil/Extract, Limonene, Linalyl Acetate, Linalool, Mentha Piperita (Peppermint) Oil, Menthol, Terpineol, Vanillin, Lavandin Abrialis Oil, Illicium Verum (Anise) Fruit/Seed Oil, Dipropylene Glycol, Pentadecalactone, Geraniol, Hexyl Acetate, Ethyl Amyl Ketone, Salvia Officinalis (Sage) Oil, 3-Hexenol." Serum Active Ingrediants: Pyrithione zinc 0.125% Inactive Ingredients Water, Aloe Barbadensis Leaf Juice, Propanediol, Glycerin, Gluconolactone, Sodium Polyacryloyldimethyl Taurate, Niacinamide, Salicylic Acid, Butylene Glycol, Sodium Benzoate, Xanthan Gum, Caprylic/Capric Triglyceride, Panthenol, Potassium Hydroxide, Pisum Sativum (Pea) Peptide, Punica Granatum Extract, Yeast Ferment Extract, Epilobium Angustifolium Flower/Leaf/Stem Extract, Cetearamidoethyl Diethonium Succinoyl Hydrolyzed Pea Protein, Rosmarinus Officinalis (Rosemary) Leaf Extract, Propylene Glycol, Citric Acid, Potassium Sorbate, Raphanus Sativus (Radish) Root Extract, Leuconostoc/Radish Root Ferment Filtrate, 1,2-Hexanediol, Caprylyl Glycol, Sodium Polynaphthalenesulfonate, Sodium Chloride, Camphor, Citrus Limon (Lemon) Peel Oil, Geranyl Acetate, Lavandula Oil/Extract, Limonene, Linalyl Acetate, Linalool, Mentha Piperita (Peppermint) Oil, Menthol, Terpineol, Vanillin, Lavandin Abrialis Oil, Illicium Verum (Anise) Fruit/Seed Oil, Dipropylene Glycol, Pentadecalactone, Geraniol, Hexyl Acetate, Ethyl Amyl Ketone, Salvia Officinalis (Sage) Oil, 3-Hexenol, Pinene.
Q: Can I use all three products every wash?
A: Yes. Use the shampoo, conditioner, and apply the serum after towel-drying to extend relief between washes.
Q: Is this safe for color-treated hair?
A: Yes. The formulas are color-safe and sulfate-free to help preserve hair color.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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