Welcome to Cerva Australia — Premium Beauty with Free Shipping
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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Fresh Monster 2-in-1 Kids Shampoo & Body Wash in Ocean Splash is a gentle, plant-based all-in-one cleanser that cleans hair and skin without sulfates, parabens, phthalates, dyes, or animal testing.
This kid-friendly formula combines shampoo and body wash into a single, easy-to-use bottle designed for everyday use. Made with hypoallergenic, plant-derived ingredients and PETA-certified cruelty-free practices, it aims to be gentle on sensitive skin while delivering a lightweight, natural ocean-inspired scent. The Ocean Splash scent is formulated to be mild and refreshing, turning bath time into a playful routine that’s simple for caregivers and fun for children.
By merging shampoo and body wash into one bottle, Fresh Monster streamlines the washing process so caregivers can get a complete head-to-toe clean with a single step. The easy-grip bottle and mild, tear-free formulation let kids participate and feel confident handling the product themselves. That reduces fuss, speeds up routines, and lowers the number of products you need to store in the bathroom.
The formula is designed to be mild and hypoallergenic, making it suitable for everyday washing of most children’s skin and hair. It avoids common irritants—no sulfates, parabens, phthalates, or artificial dyes—so it’s less likely to strip natural oils or provoke reactions. Still, patch testing is recommended if a child has a history of severe allergies or dermatological conditions.
Ocean Splash provides a fresh, unobtrusive fragrance inspired by seaside notes without heavy synthetic perfumes. The scent is formulated to be light so it won’t overwhelm sensitive noses or clash with lotions or detergents. It helps make baths feel playful and calming, encouraging kids to look forward to washing up.
Use a dollop for hair and a small pump or pour onto a washcloth for the body, then rinse thoroughly. For longer hair, apply to wet hair, lather, and rinse; repeat if needed. Store at room temperature, away from direct sunlight and extreme heat, and keep the cap closed between uses to preserve freshness.
Who is this for: Fresh Monster 2-in-1 Kids Shampoo & Body Wash, Ocean Splash is ideal for parents and caregivers looking for a simple, cruelty-free cleansing option that balances gentle care with playful appeal. It fits families who prefer plant-based, hypoallergenic products for everyday hygiene, those wanting to minimize bathroom clutter with a 2-in-1 solution, and children who respond well to a mild, beachy scent and fun packaging. If your child has particularly reactive skin or a diagnosed condition, consult a pediatrician before switching products.
Water, Sodium Lauroyl Sarcosinate, Cocamidopropyl Hydroxysultaine, Caprylyl/Capryl Glucoside, Panthenol (Vitamin B-5), Oryza Sativa (Rice) Extract, Anthemis Nobilis (Chamomile) Flower Extract, Lavandula Angustifolia (Lavender Flower), Jasminum Officinale (Jasmine) Flower Extract, Lemon Peel Extract, Citrus Aurantium Dulcis (Orange) Peel Extract, Pelargonium Graveolens (Rose Geranium), Citrus Aurantium Bergamia (Bergamot) Fruit Extract, Cymbopogon Schoenanthus (Lemongrass), Salvia Sclarea (Clary) Extract, Rose Extract, Pogostemon Cablin Leaf (Patchouli) Extract, Camellia Sinensis (Tea) Leaf Extract, Mentha Piperita (Peppermint) Extract, Juniperus Virginiana Wood Extract, Abies Balsamea (Balsam Canada) Extract, Ferula Galbaniflua Gum Extract, Dipteryx Odorata Seed (Tonka Bean) Extract, Capric Triglyceride, Hydroxypropyl Guar, Glyceryl Caprylate (and) Glyceryl Undecylenate, Potassium Sorbate, Citric Acid
Q: Is this shampoo & body wash safe for newborns?
A: Formulated to be hypoallergenic and tear-free, but consult your pediatrician before using on newborns or infants with sensitive skin.
Q: Does it contain sulfates or parabens?
A: No — the product is free from sulfates, parabens, phthalates, and artificial dyes.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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Welcome to Cerva Australia | Professional Beauty Supplies, Skincare & Cosmetics! The terms “we”, “us” and “our” refer to Cerva Australia | Professional Beauty Supplies, Skincare & Cosmetics. We operate this store and website, including all related information, content, features, tools, products and services in order to provide you with a curated shopping experience (“the Services”). The website is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service describe your rights and responsibilities when using our Services. By visiting or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.
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We do not guarantee that the quality or appearance of any product will meet your expectations.
All product descriptions, pricing, and availability are subject to change at any time without notice.
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Order changes or cancellations may not be possible once processed.
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Occasionally, product descriptions, pricing, promotions, shipping charges, or availability may contain errors.
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We do not guarantee uninterrupted, error-free service, and we do not warrant the accuracy or completeness of any content.
Some jurisdictions do not allow limitations on implied warranties; therefore, some disclaimers may not apply to you.
To the fullest extent permitted by law, Cerva Australia, its employees, partners, suppliers, and Shopify will not be liable for any damages—direct or indirect—resulting from your use of the Services or products.
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Questions regarding these Terms should be sent to:
Cerva Australia | Professional Beauty Supplies, Skincare & Cosmetics
Email: cevraaustralia@gmail.com
Address: 405 Liverpool St, STE 008, Darlinghurst NSW 2010, Australia