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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Fran Wilson Nourish My Eyes Eye Pads are cooling under-eye gel patches formulated with hyaluronic acid, collagen, vitamin E, caffeine and arnica to hydrate, refresh and visibly reduce puffiness and dark circles.
These single-use gel pads come packaged in a reusable jar of 36 and are designed to deliver immediate cooling relief and hydration to the delicate skin around the eyes. The formula pairs humectant hyaluronic acid with collagen and antioxidant vitamin E to improve skin texture and support temporary plumping, while caffeine and arnica help the under-eye area appear less swollen and more awake. They’re intended as a cosmetic treatment for a refreshed-looking eye contour when applied for short sessions—ideal for quick pick-me-ups before events or as part of a regular skincare routine.
The pads use hyaluronic acid to attract and lock in moisture, helping the thin skin around the eyes look smoother and less dry. Collagen and vitamin E add supportive and antioxidative elements that contribute to a fuller appearance and improved surface texture. Results are cosmetic and best seen with repeated use.
The cooling gel and active ingredients like caffeine and arnica work together to calm mildly swollen tissue and brighten the under-eye area after a single use. While dramatic or permanent changes aren’t claimed, many users notice a fresher, less puffy look immediately after treatment. Consistent use can enhance and prolong those cosmetic benefits.
Start with a clean face and remove contact lenses and any eye makeup. Place a pad under each eye, lie back, and leave them on for 10–15 minutes; follow by gently patting residual serum into the skin. For added refreshment, store the jar in the refrigerator and close the lid tightly after use.
Formulated for the delicate under-eye area, the pads combine gentle hydrating and soothing ingredients but do not replace prescription treatments. If you have highly reactive or medically diagnosed skin conditions, perform a patch test and consult a dermatologist as needed. For many with normal to dry skin, the combination of hyaluronic acid, collagen, and calming botanicals is well tolerated and supportive.
Who is this for: Fran Wilson Nourish My Eyes Eye Pads are aimed at anyone seeking a quick cosmetic refresh for tired-looking eyes—those wanting immediate cooling, extra hydration, and reduced puffiness before special occasions or as part of a weekly skincare ritual. They suit people with normal to dry under-eye skin who want an easy, noninvasive way to brighten and smooth the eye area without complicated routines.
Vitamin e
Q: How long should I leave Fran Wilson eye pads on?
A: Apply each pad for 10–15 minutes, then gently pat remaining serum into skin; do not rinse.
Q: Can I refrigerate these patches for extra cooling?
A: Yes—storing the jar in the refrigerator enhances the cooling effect and improves de-puffing.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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