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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Flower Knows Swan Ballet is a six-shade neutral-pink face and eye palette combining four matte and two shimmer textures inside a ballet-inspired compact for soft, blendable everyday looks.
This compact palette, named 01 White Swan, blends warm neutrals—peachy pinks through warm browns—with delicate shimmers for subtle radiance. The design leans on ballet motifs, from engraved skirts to swan artwork, making it a decorative, gift-ready piece on your vanity. With a silky, pigmented formula the shades layer easily for buildable coverage suitable for natural daytime looks or intensified evening styles. Note: a small number of shades are labeled with regional usage restrictions in the United States—check the ingredient panel before using on the eye area.
The formula is created for fast, forgiving application: mattes diffuse smoothly, while shimmers add soft luminosity. Shades are balanced for everyday use so you can create a polished face or simple eye look in minutes.
01 White Swan focuses on warm neutrals: peachy pink, soft nude, warm taupe and brown plus two light-reflecting shimmers. These hues mix for natural, romantic, or softly smoky looks without needing extra palettes.
The compact is decorated with ballet-inspired engravings and oil-painting-style swans, making it decorative and giftable. The formula is described as silky and blendable with concentrated pigment for easy layering and a smooth finish.
Most shades are formulated for face and eye use, but a few contain ingredients not recommended for application in the eye area in the U.S. Follow label guidance and patch-test new shades if you have sensitive skin.
Who this is for: The Flower Knows Swan Ballet 01 White Swan palette suits beauty lovers who favor warm, neutral pink tones and enjoy artistic packaging as part of their makeup collection. It’s a good pick for beginners who want an all-in-one compact for quick daily looks, travellers seeking compact versatility, and anyone looking for a decorative gift for a friend who appreciates collectible cosmetics. If you require strictly eye-safe formulations for all shades, review the ingredient notes before purchase.
*01# MICA, TALC, TITANIUM DIOXIDE(CI 77891), SILICA, DIMETHICONE, POLYMETHYLSILSESQUIOXANE, MAGNESIUM MYRISTATE, SYNTHETIC WAX, IRON OXIDES(CI 77492), NYLON-12, TRIMETHYLSILOXYSILICATE, CAPRYLIC/CAPRIC TRIGLYCERIDE, POLYPROPYLENE, PHENOXYETHANOL, TRIETHOXYCAPRYLYLSILANE, CAPRYLYL GLYCOL, ALUMINUM HYDROXIDE, RED 30(CI 73360), TOCOPHERYL ACETATE, ETHYLHEXYLGLYCERIN, IRON OXIDES(CI 77499) *02# MICA, TALC, SILICA, TITANIUM DIOXIDE(CI 77891), MAGNESIUM MYRISTATE, DIMETHICONE, POLYMETHYLSILSESQUIOXANE, IRON OXIDES(CI 77492), NYLON-12, SYNTHETIC WAX, TRIMETHYLSILOXYSILICATE, CAPRYLIC/CAPRIC TRIGLYCERIDE, TRIETHOXYCAPRYLYLSILANE, PHENOXYETHANOL, ALUMINUM HYDROXIDE, CAPRYLYL GLYCOL, RED 30(CI 73360), TOCOPHERYL ACETATE, ETHYLHEXYLGLYCERIN, IRON OXIDES(CI 77491) Other Trace Ingredients: IRON OXIDES(CI 77499) 03# MICA, TALC, SILICA, IRON OXIDES(CI 77491), IRON OXIDES(CI 77492), DIMETHICONE, IRON OXIDES(CI 77499), NYLON-12, POLYMETHYLSILSESQUIOXANE, MAGNESIUM MYRISTATE, SYNTHETIC WAX, TITANIUM DIOXIDE(CI 77891), TRIMETHYLSILOXYSILICATE, CAPRYLIC/CAPRIC TRIGLYCERIDE, PHENOXYETHANOL, TRIETHOXYCAPRYLYLSILANE, CAPRYLYL GLYCOL, TOCOPHERYL ACETATE, ETHYLHEXYLGLYCERIN 04# MICA, TALC, SILICA, DIMETHICONE, IRON OXIDES(CI 77491), TITANIUM DIOXIDE(CI 77891), POLYMETHYLSILSESQUIOXANE, MAGNESIUM MYRISTATE, SYNTHETIC WAX, NYLON-12, TRIMETHYLSILOXYSILICATE, CAPRYLIC/CAPRIC TRIGLYCERIDE, POLYPROPYLENE, TRIETHOXYCAPRYLYLSILANE, PHENOXYETHANOL, CAPRYLYL GLYCOL, ULTRAMARINES(CI 77007), TOCOPHERYL ACETATE, IRON OXIDES(CI 77492), ETHYLHEXYLGLYCERIN Other Trace Ingredients: KAOLIN 05# WATER, CALCIUM ALUMINUM BOROSILICATE, OCTYLDODECANOL, CALCIUM SODIUM BOROSILICATE, SYNTHETIC FLUORPHLOGOPITE, SQUALANE, HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER, TITANIUM DIOXIDE(CI 77891), POLYSORBATE 60, VINYL DIMETHICONE/METHICONE SILSESQUIOXANE CROSSPOLYMER, CAPRYLYL GLYCOL, POTASSIUM CHLORIDE, ETHYLHEXYLGLYCERIN, CHLORPHENESIN, MICA, TIN OXIDE, ETHYLCELLULOSE, SYNTHETIC WAX, IRON OXIDES(CI 77491) Other Trace Ingredients: GELLAN GUM, TOCOPHERYL ACETATE, SILICA 06# WATER, CALCIUM ALUMINUM BOROSILICATE, SYNTHETIC FLUORPHLOGOPITE, OCTYLDODECANOL, TITANIUM DIOXIDE(CI 77891), SQUALANE, HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER, POLYSORBATE 60, VINYL DIMETHICONE/METHICONE SILSESQUIOXANE CROSSPOLYMER, CAPRYLYL GLYCOL, IRON OXIDES(CI 77491), POTASSIUM CHLORIDE, IRON OXIDES(CI 77492), ETHYLHEXYLGLYCERIN, TIN OXIDE, CHLORPHENESIN, ETHYLCELLULOSE Other Trace Ingredients: GELLAN GUM, TOCOPHERYL ACETATE, SILICA Attention: Colors with an asterisk contain ingredients that are not recommended for use in the eye area in the United States.
Q: Is this palette suitable for eyes and face?
A: Most shades are formulated for face and eye use; check the ingredient panel because some colors aren’t recommended for eye application in the U.S.
Q: How pigmented are the shades?
A: Shades are described as highly pigmented yet buildable, allowing a light wash or intensified color with additional layers.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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Welcome to Cerva Australia | Professional Beauty Supplies, Skincare & Cosmetics! The terms “we”, “us” and “our” refer to Cerva Australia | Professional Beauty Supplies, Skincare & Cosmetics. We operate this store and website, including all related information, content, features, tools, products and services in order to provide you with a curated shopping experience (“the Services”). The website is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service describe your rights and responsibilities when using our Services. By visiting or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.
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We do not guarantee that the quality or appearance of any product will meet your expectations.
All product descriptions, pricing, and availability are subject to change at any time without notice.
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These tools are provided “as is” and “as available.” We are not responsible for issues arising from use of such tools.
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Occasionally, product descriptions, pricing, promotions, shipping charges, or availability may contain errors.
We reserve the right to correct such errors or cancel orders affected by them.
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Certain sections of these Terms will remain in effect after termination, including Intellectual Property, Limitation of Liability, and Indemnification.
Our Services and products are provided “as is” and “as available.”
We do not guarantee uninterrupted, error-free service, and we do not warrant the accuracy or completeness of any content.
Some jurisdictions do not allow limitations on implied warranties; therefore, some disclaimers may not apply to you.
To the fullest extent permitted by law, Cerva Australia, its employees, partners, suppliers, and Shopify will not be liable for any damages—direct or indirect—resulting from your use of the Services or products.
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Questions regarding these Terms should be sent to:
Cerva Australia | Professional Beauty Supplies, Skincare & Cosmetics
Email: cevraaustralia@gmail.com
Address: 405 Liverpool St, STE 008, Darlinghurst NSW 2010, Australia