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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Flower Knows Swan Ballet 6-color palette (02 Black Swan) is a compact eyeshadow set blending four mattes and two shimmers in cool whites, smoky grays and deep red for gothic-glam, buildable eye looks.
Inspired by ballet and finely detailed with swan and skirt engravings, this petite palette pairs delicate packaging with a soft, easy-to-blend formula. The six coordinated shades are designed to layer from subtle daytime definition to dramatic evening looks. Lightweight and travel-ready at 0.23 oz, the pan arrangement mixes matte base and transition colors with metallic shimmer accents for controlled intensity.
The 02 Black Swan selection includes cool whites, smoky gray tones, a deep red and two metallic silvers designed to catch light. Pigmentation is buildable, so one swipe delivers color that you can deepen without powdery fallout. The mix of mattes and shimmers lets you create both soft gradients and contrasting focal points.
The powder is formulated to melt onto skin, enabling effortless blending with brushes or fingertips. Its silky texture helps gradients fuse seamlessly while remaining buildable so you can go from soft daytime washes to intense evening drama. Minimal fallout makes it convenient for quick touch-ups or full-face application.
Flower Knows designs the palette for eye makeup, but some colors may contain ingredients that U.S. guidance advises against using in the immediate eye area. Check the ingredient listing on the product packaging if you have sensitive eyes or follow local cosmetic regulations. Conduct a patch test if you are prone to irritation or have known allergies.
Decorative silver engravings of ballet skirts, slippers and swans give the compact a polished, gift-ready appearance. Its small footprint and secure lid make it ideal for handbags or travel kits. The aesthetic detail makes it a mindful choice for someone who appreciates both function and design.
Who is this palette for? The Flower Knows Swan Ballet 02 Black Swan palette suits anyone who favors cool-toned, dramatic eye looks with a gothic-glam vibe or those who want a compact, visually attractive set for travel and gifting. It’s best for users who appreciate richly pigmented, blendable shadows and the convenience of coordinated mattes and shimmers in a single, artfully designed compact. If you have sensitive eyes, review the ingredient list and follow local guidance before applying to the lash line.
01# MICA, TALC, TITANIUM DIOXIDE(CI 77891), SILICA, DIMETHICONE, NYLON-12, POLYMETHYLSILSESQUIOXANE, MAGNESIUM MYRISTATE, SYNTHETIC WAX, TRIMETHYLSILOXYSILICATE, CAPRYLIC/CAPRIC TRIGLYCERIDE, TRIETHOXYCAPRYLYLSILANE, PHENOXYETHANOL, CAPRYLYL GLYCOL, TOCOPHERYL ACETATE, ETHYLHEXYLGLYCERIN *02# MICA, TALC, IRON OXIDES(CI 77499), TITANIUM DIOXIDE(CI 77891), SILICA, NYLON-12, POLYMETHYLSILSESQUIOXANE, DIMETHICONE, MAGNESIUM MYRISTATE, SYNTHETIC WAX, IRON OXIDES(CI 77491), CAPRYLIC/CAPRIC TRIGLYCERIDE, FERRIC FERROCYANIDE(CI 77510), TRIMETHYLSILOXYSILICATE, TRIETHOXYCAPRYLYLSILANE, PHENOXYETHANOL, ALUMINUM HYDROXIDE, CAPRYLYL GLYCOL, TOCOPHERYL ACETATE, ETHYLHEXYLGLYCERIN, RED 30(CI 73360) 03# MICA, IRON OXIDES(CI 77499), IRON OXIDES(CI 77492), BLACK 2(CI 77266)(NANO), SILICA, DIMETHICONE, TALC, MAGNESIUM MYRISTATE, POLYMETHYLSILSESQUIOXANE, NYLON-12, SYNTHETIC WAX, CAPRYLIC/CAPRIC TRIGLYCERIDE, TRIMETHYLSILOXYSILICATE, PHENOXYETHANOL, CAPRYLYL GLYCOL, TRIETHOXYCAPRYLYLSILANE, TOCOPHERYL ACETATE, ETHYLHEXYLGLYCERIN, BLUE 1 LAKE(CI 42090) *04# MICA, IRON OXIDES(CI 77491), RED 7 LAKE(CI 15850), TALC, ALUMINUM HYDROXIDE, IRON OXIDES(CI 77499), SILICA, RED 30(CI 73360), NYLON-12, MAGNESIUM MYRISTATE, SYNTHETIC WAX, DIMETHICONE, YELLOW 5 LAKE(CI 19140), POLYMETHYLSILSESQUIOXANE, TRIMETHYLSILOXYSILICATE, CAPRYLIC/CAPRIC TRIGLYCERIDE, POLYPROPYLENE, TRIETHOXYCAPRYLYLSILANE, PHENOXYETHANOL, CAPRYLYL GLYCOL, MANGANESE VIOLET(CI 77742), TOCOPHERYL ACETATE, AMINOPROPYL TRIETHOXYSILANE, ETHYLHEXYLGLYCERIN Other Trace Ingredients: KAOLIN 05# WATER, CALCIUM ALUMINUM BOROSILICATE, OCTYLDODECANOL, CALCIUM SODIUM BOROSILICATE, SYNTHETIC FLUORPHLOGOPITE, SQUALANE, TITANIUM DIOXIDE(CI 77891), ALUMINUM POWDER(CI 77000), HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER, POLYSORBATE 60, VINYL DIMETHICONE/METHICONE SILSESQUIOXANE CROSSPOLYMER, CAPRYLYL GLYCOL, IRON OXIDES(CI 77499), TIN OXIDE, SILICA, POTASSIUM CHLORIDE, ETHYLHEXYLGLYCERIN, CHLORPHENESIN, ETHYLCELLULOSE Other Trace Ingredients: IRON OXIDES(CI 77491), TOCOPHERYL ACETATE, GELLAN GUM 06# WATER, CALCIUM SODIUM BOROSILICATE, OCTYLDODECANOL, CALCIUM ALUMINUM BOROSILICATE, SYNTHETIC FLUORPHLOGOPITE, SQUALANE, SILICA, TITANIUM DIOXIDE(CI 77891), HDI/TRIMETHYLOL HEXYLLACTONE CROSSPOLYMER, POLYSORBATE 60, VINYL DIMETHICONE/METHICONE SILSESQUIOXANE CROSSPOLYMER, CAPRYLYL GLYCOL, SYNTHETIC WAX, TIN OXIDE, POTASSIUM CHLORIDE, ETHYLHEXYLGLYCERIN, CHLORPHENESIN, ETHYLCELLULOSE Other Trace Ingredients: GELLAN GUM, TOCOPHERYL ACETATE Attention: Colors with an asterisk contain ingredients that are not recommended for use in the eye area in the United States.
Q: How many shades are in the Flower Knows Black Swan palette?
A: It contains six shades: four mattes and two shimmers designed to layer for varied looks.
Q: Is this palette travel-friendly?
A: Yes—its compact 0.23 oz size and sturdy case make it convenient for travel and touch-ups.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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