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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
DOUCEWAND Glycolic Acid 10% Resurfacing Pads are pre-soaked exfoliating pads that combine 10% glycolic acid with 2% salicylic acid to gently resurface skin while adding hydration and convenience.
These disposable pads are formulated to remove dead surface cells and clear pore-clogging oil with a dual AHA/BHA approach, while supporting moisture and balance with niacinamide and hyaluronic acid. Packaged in a jar of 70 pads with an integrated tweezer slot, the set is intended for face and body use as part of a regular exfoliation routine. The product is alcohol-free and designed to be milder than many at-home peels, though it contains an AHA and increases sun sensitivity—so sunscreen is recommended after use.
The pads use 10% glycolic acid (an alpha hydroxy acid) to loosen bonds between dead skin cells and 2% salicylic acid (a beta hydroxy acid) to penetrate pores and help dissolve excess oil. Niacinamide and hyaluronic acid are included to reduce drying and support skin hydration during exfoliation. This combination aims to refine texture without the stark dryness typical of stronger chemical peels.
Start using the pads sparingly—every other day or a few times per week—until your skin shows tolerance, then adjust frequency based on comfort and results. They can be used in the evening or morning, but because AHAs increase sun sensitivity, apply daily sunscreen if used during the day. Avoid combining with other strong actives at first to reduce the chance of irritation.
The packaging is designed for hygiene and convenience: 70 pads provide a multi-week supply, and an internal tweezer slot keeps hands out of the jar to prevent contamination. One textured side helps physically loosen rough patches while the smooth side clears away residue, so each pad performs two functions in a single swipe.
Formulated to be alcohol-free and balanced with soothing, hydrating ingredients, the pads work for many skin types—particularly oily or combination skin that benefits from chemical exfoliation. Those with very sensitive or compromised skin should approach gradually or consult a professional. Avoid use on broken, inflamed, or sunburned skin.
Who is this for: DOUCEWAND Glycolic Acid 10% Resurfacing Pads are aimed at users seeking an effective at-home chemical exfoliant that blends potent acids with skin-supporting hydrating ingredients. If you want to refine texture, reduce visible surface buildup, and maintain moisture while avoiding alcohol-based peels, this product is a practical option—especially for those managing oily or combination skin. Always start with conservative use and protect treated skin from sun exposure.
Q: Can I use these pads every day?
A: Start slowly—use 2–3 times a week and increase if your skin tolerates it. Daily use may be fine for some but watch for irritation and always use sunscreen.
Q: Are these pads safe for sensitive skin?
A: They are alcohol-free and include soothing hydrators, but sensitive skin should patch test and introduce gradually or consult a dermatologist.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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