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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Dickinson's Original Witch Hazel Deep Cleansing Astringent is a 100% natural distilled witch hazel formula with eucalyptus that removes makeup, excess oil, and impurities to visibly clear and refresh skin.
Made with sustainably harvested, distilled witch hazel and cooling botanicals, this astringent functions as both a deep cleanser and a toner. The plant-to-bottle process preserves the botanical’s natural clarity, while added eucalyptus, menthol, and camphor provide an invigorating sensation without dyes, sulfates, parabens, phthalates, or gluten. Packaged in a 16 fl oz bottle, it’s formulated to refresh pores and help skin feel clean and balanced after use.
The distilled witch hazel base penetrates surface oils and loosens residue, allowing dirt and makeup to be wiped away without heavy rubbing. Eucalyptus and menthol help dissolve and lift leftover products while delivering a cooling finish.
This formula is designed to reduce surface oil and tighten the look of pores without stripping skin completely. Because it’s distilled and free from harsh sulfates or dyes, many users find it balances shine while leaving skin feeling refreshed rather than tight or flaky.
Use as a toner after cleansing to remove any leftover impurities, or as a quick refresh throughout the day to reduce excess oil. Apply with a cotton pad across the face and follow with serum or moisturizer suited to your skin type.
Formulated without parabens, phthalates, gluten, dyes, or sulfates and never tested on animals, it’s a cleaner choice for environmentally aware users. Those with very reactive or extremely dry skin should patch-test first because any astringent can cause temporary tightness on sensitive skin.
Who is this for: Dickinson's Original Witch Hazel Deep Cleansing Astringent is ideal for people seeking a natural, multi-purpose toner and clarifying cleanser who want to remove light makeup, reduce oil, and refresh skin with botanical cooling agents. It suits those prioritizing clean ingredient lists and sustainable sourcing, and anyone wanting an affordable, no-frills product for daily pore care and surface impurity removal.
Natural Distilled Witch Hazel (containing Natural Grain Alcohol 14%), Alcohol Denat, Polysorbate 20, Fragrance, Eucalyptol, Menthol, Camphor
Q: Can I use Dickinson's witch hazel daily?
A: Yes, most people can use it daily as a toner or spot-refresh; patch-test first if you have extremely sensitive skin.
Q: Does this remove waterproof makeup?
A: It helps lift light to regular makeup, but heavy or waterproof formulas may need an oil-based remover first.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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