CONBELLA Cooling & Heating Eye Mask — Hot/Cold Gel Compress, 2-Pack Black, Reversible Plush & Clear Open-Eye Design
CONBELLA Cooling & Heating Eye Mask is a reversible, gel-filled hot and cold compress designed to soothe puffiness, tension, and...
Vendor:
CONBELLA
Product type:
Face Mask
- $57.98
- $57.98
- Unit price
- per
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Subtotal:
$57.98
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Free Shipping
We offer free shipping to every province and territory in Australia.
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Seasonal Shipping Delays to Outer Regions
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Description
xCONBELLA Cooling & Heating Eye Mask is a reversible, gel-filled hot and cold compress designed to soothe puffiness, tension, and daily eye fatigue while allowing you to keep your eyes open for reading or screen use.
This two-pack of black eye masks blends flexible gel beads with a soft plush lining and a transparent cooling side, giving you both cold and warm therapy options in one lightweight, adjustable design. The cat-head silhouette includes eye openings so you can wear the mask without fully blocking vision—useful for reading, watching TV, or resting. Each mask conforms to most face shapes thanks to three-dimensional cutting and an elastic adjustable strap that holds the compress in place during sleep or activity.
How do I use the CONBELLA eye mask for cold therapy?
For a cooling effect, place the mask in the refrigerator for at least two hours. The transparent side delivers a firmer cold sensation while the plush side provides a milder chill; both reduce the sensation of puffiness and help you feel refreshed.
- Refrigerate for 2+ hours for sustained coolness
- Use the transparent face down for stronger cold contact
- Apply for 10–20 minutes per session as needed
- Protect skin with a thin cloth if you have very sensitive skin
What’s the best way to apply heat with this gel mask?
Warm the mask briefly in the microwave—start with short intervals (about 8–12 seconds) and test the temperature before wearing. The pliable gel redistributes warmth evenly, helping relax facial muscles and easing tension when used cautiously.
- Microwave in 5–10 second bursts until warm, not hot
- Test on the wrist before placing on the face
- Use plush side against skin for gentler heat
- Limit warming sessions to short periods to avoid overheating
How does the mask stay secure and comfortable overnight?
An adjustable elastic strap lets you customize the fit for different head sizes and sleeping positions. The three-dimensional cut follows the contours of most noses and eye sockets so the gel sits comfortably without constant adjustment.
- Elastic strap with buckle for quick size changes
- Gel beads distribute pressure evenly across the eye area
- Lightweight construction reduces slippage during rest
- Cat-head shape with eye openings permits partial vision
Can I use the mask while doing daily activities?
Yes—because of the open-eye design you can wear the mask while reading, using devices, or watching video without fully blocking your sight. The reversible surfaces let you choose a softer plush contact or a colder clear side depending on your comfort level.
- Eye cutouts allow for continued activity and visibility
- Reversible sides adapt to different temperature preferences
- Soft lining prevents irritation during extended wear
- Two-pack gives you a spare while one is cooling or warming
Who is this for: This CONBELLA two-pack is designed for people who want flexible, non-invasive hot or cold eye therapy combined with the convenience of being able to see and remain productive. It suits frequent travelers, shift workers, readers, and anyone seeking a reusable, easy-to-fit compress for everyday eye comfort and relaxation. Avoid direct use on broken skin and always follow warming and cooling safety steps to protect sensitive areas.
FAQ
Q: How long should I refrigerate the mask for cold use?
A: Chill for at least two hours; longer gives firmer cold. Use 10–20 minutes per session.
Q: Is it safe to heat the mask in a microwave?
A: Yes, heat in short bursts (8–12 seconds), test before use, and avoid overheating.
Shipping & Return
xReturn Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
Exceptions / Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Opened or used Beauty & Personal Care products
- Skincare, hair care, makeup, fragrance, and personal care items with broken seals
- Bath & Body products that have been opened
- Makeup, lip care, mascaras, brushes, or sponges once used
- Tattooing supplies that have been opened or contaminated
- Salon & spa tools that show signs of use
- Perishable beauty goods
- Customized or personalized items
- Hazardous materials or flammable liquids
- Sale or clearance items
- Gift cards
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
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Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
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Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
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Standard shipping within the Australia is free on all orders.
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Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
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Check with neighbours or building reception/concierge
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Verify the shipping address used during checkout
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Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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