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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
The Aphrona MOONLIGHT PRO is an FDA-cleared, hands-free LED facial mask that delivers seven-color photon therapy with 450 narrow‑spectrum LEDs to support clearer, smoother-looking skin from home.
Engineered for home use and distributed in the USA, the Aphrona MOONLIGHT PRO pairs clinical-grade wavelengths with a comfortable, non‑invasive design. The device uses 450 high-purity narrow‑spectrum LEDs to target common skin concerns such as texture and blemish appearance, with selectable treatment times and seven light-color options including 630nm red and 415nm blue. It arrives with a U.S.-based customer service line, a 90-day return window, and a one-year warranty for confidence in your purchase.
The mask is designed to be simple and time-efficient: cleanse, optionally apply a light serum, wear the mask for your chosen duration, then follow with sunscreen if you're going outdoors. Sessions can be as short as five minutes or up to fifty minutes; a 15-minute default program offers a practical balance for most users.
The MOONLIGHT PRO uses specifically tuned narrow-band LEDs for targeted photon delivery. Red light around 630nm addresses signs of skin texture and resilience, while blue light near 415nm focuses on bacteria associated with blemish-prone skin. Multiple other color options allow you to tailor each session to your skin priorities.
Aphrona’s MOONLIGHT PRO is FDA 510(k) cleared as a Class II medical device, reflecting regulatory review for safety and documented device performance. The mask is non-invasive, emits no UV radiation, and is intended for repeated home use when directions are followed. Always consult your clinician with specific medical concerns or if you are using photosensitizing medications.
The MOONLIGHT PRO includes the mask with 450 LEDs, built-in controls for time and color selection, and warranty coverage. Customer service is U.S.-based and available Monday–Friday to help with operation, troubleshooting, or returns within the 90-day policy. A one-year warranty covers product defects under normal use.
Who is this for: The Aphrona MOONLIGHT PRO is suited for people seeking a non-invasive, at-home photon therapy device with clinically reviewed credentials. It fits those who want structured, hands-free sessions for overall skin-improvement goals—such as refining texture, supporting clearer-looking skin, and adding a professional-style light treatment into a daily routine—while valuing regulatory clearance and post-purchase support.
ABS
Q: How long are typical treatment sessions?
A: Sessions range from 5 to 50 minutes; the default program is 15 minutes, suitable for most users.
Q: Is the MOONLIGHT PRO safe for daily use?
A: Yes—the mask is non-invasive, UV-free, and FDA 510(k) cleared; follow instructions and consult your clinician if on photosensitizing drugs.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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