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We offer free shipping to every province and territory in Australia.
We offer free standard shipping throughout the Australia with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at cevraaustralia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the Australia may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Andalou Naturals Deep Hydration Body Lotion is an ultra-nourishing, fragrance-forward body cream that uses multi-weight hyaluronic acid and ceramides to restore moisture and soften dry skin.
This rich yet fast-absorbing lotion is formulated to target parched, flaky skin by supporting the skin’s moisture barrier and delivering sustained hydration for up to 48 hours. It combines Andalou Naturals’ Fruit Stem Cell Science with a Hydro-Firm Complex—featuring multi-dimensional hyaluronic acid, prickly pear elixir and algae oil—plus ceramides to help maintain smoother, more supple skin without heavy residue. Light coastal notes of sea salt and water jasmine give a subtle aromatherapy touch for everyday use.
Hydration comes from multiple, complementary ingredients that attract and hold water at different skin levels. Hyaluronic acid variants bind moisture, while ceramides help reinforce the lipid barrier so hydration stays put. The formulation is designed to smooth texture and reduce the appearance of rough bumps with repeated use.
The lotion balances richness with a lightweight finish, formulated to absorb quickly while providing lasting moisture. It’s crafted so body skin feels smooth and pliable rather than tacky, making it suitable for morning routines or bedtime application. Users typically report a plumped, hydrated feel without the weight of a thick ointment.
Andalou Naturals formulates to clean beauty standards: the product is cruelty-free, gluten-free and avoids parabens, phthalates, SLS/SLES, petrochemicals, GMOs, synthetic dyes and artificial fragrances. That said, anyone with specific sensitivities should check the full ingredient list for personal allergens.
Apply immediately after showering or bathing while skin is slightly damp to lock in moisture. Use daily on arms, legs and any areas prone to dryness, and reapply as needed on particularly rough spots. For best results, pair with gentle cleansing and occasional exfoliation to improve product absorption.
Who is this for: Andalou Naturals Deep Hydration Body Lotion is aimed at people with dry or dehydrated body skin who want a clean-formula moisturizer with noticeable, long-lasting hydration. It fits those who prefer plant-derived actives and light natural fragrance, users seeking barrier support like ceramides, and anyone who wants a non-greasy, everyday body cream that layers well under clothing. If you need an intensive ointment for severely cracked skin or have specific ingredient allergies, consult the ingredient list or a dermatologist before regular use.
Aloe Barbadensis Leaf Juice*, Water/Aqua/Eau, Caprylic/Capric Triglyceride, Glycerin, Oleyl Erucate, Cetearyl Alcohol, Glyceryl Stearate, Polyglyceryl-3 Distearate, Myristyl Myristate, Ceramide NG, Opuntia Ficus-Indica Stem Extract, Sodium Hyaluronate, Sodium Acetylated Hyaluronate, Sodium Hyaluronate Crosspolymer, Hydrolyzed Sodium Hyaluronate, Triolein, Astrocaryum Murumuru Seed Butter, Saccharide Isomerate, Betaine, Spirulina Platensis Extract, Butyrospermum Parkii (Shea) Butter*†, Cocos Nucifera (Coconut) Oil, Theobroma Cacao (Cocoa) Seed Butter*, Malus Domestica Fruit Cell Culture Extract, Aronia Melanocarpa Fruit Extract*, Camellia Sinensis Extract*†, Euterpe Oleracea Fruit Extract*, Lycium Barbarum Fruit Extract*, Allantoin, Tocopherol, Olea Europaea (Olive) Fruit Oil, Helianthus Annuus (Sunflower) Seed Oil, Ricinus Communis (Castor) Seed Oil, Vegetable Oil, Sphingomonas Ferment Extract, Glyceryl Stearate Citrate, Xanthan Gum, Sodium Citrate, Sodium Benzoate, Sodium Chloride, Potassium Sorbate, Ethylhexylglycerin, Benzyl Alcohol, Dehydroacetic Acid, Pentylene Glycol, Potassium Hydroxide, Citric Acid, CI 77007 (Ultramarines), Kaolin, Silica, Parfum (Fragrance)**, Linalool***, Limonene***, Evernia Prunastri (Oakmoss) Extract*** *Certified Organic, **Natural Fragrance, ***Component of Natural fragrance, †Fair Trade
Q: How long does the hydration last?
A: Formulated for up to 48 hours of hydration for many users, with best results after regular application.
Q: Is this lotion safe for sensitive skin?
A: It follows clean-beauty standards and is free of common irritants, but check the full ingredient list for personal allergens.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at cevraaustralia@gmail.com
All approved returns must be sent to the following address:
Cerva Australia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at cevraaustralia@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Cerva Australia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cevraaustralia@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or Australia public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Cerva Australia ships exclusively within the Australia (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, Cerva Australia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the Australia is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Cerva Australia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at cevraaustralia@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the Australia. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: cevraaustralia@gmail.com
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